I had been seeking a task functioning from home for a while and was about to surrender. Many ‘work from residence’ tasks that you find on-line seem to be some kind of pyramid or ‘start your very own business’ scheme. Paying a signing up with fee or buying their items for you to sell on? No many thanks!

Someday I decided to have an additional little appearance and encountered The Chat Shop. I saw the “Live Chat Representative” work on their professions page as well as, after checking out the summary, a huge wave of happiness came me. Not only did I suit their demands to a tee (meticulous learner with a curious mind, strong ability to multi-task, high levels of organisation sports social media coordinator jobs and a typing rate above 80 words per min), it additionally appeared like a task that I would really love to do!

I applied straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me and used me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was rather thrilled as I had never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s site. I opened my internet browser, went to The Chat Shop homepage and merely clicked the online conversation tab. I had actually come to my meeting.

After introducing myself to an agent that was managing chat at the time, I was swiftly moved to Amy, who prepared and waiting to start my meeting.

My interview started like any other: we introduced ourselves and also had a little of a casual welcoming chat (that made me feel at ease). Then it was on to the major meeting. What was weird was the fact that the conversation was extremely comparable to an in person meeting, except it was through real-time chat!

The concerns were about my previous experience, why I was requesting the work, just how I ‘d manage certain situations and also my knowledge of The Chat Store as well as their services.

Amy was wanting to reveal my strengths and also weaknesses to identify whether I could fulfill the high expectations that they establish. She would like to know where I would certainly need a little added training and where I might bring brand-new talents to the team.

Why I desired the setting was also extremely important obviously. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved team with big aspirations. Every one of us is an important part of delivering the results that we do for customers.

Demands, such as my inputting rate, were examined also of course. Needing to convert multiple website site visitors whilst providing customer complete satisfaction implies that you need to believe and also type quickly.

Amy also offered me the opportunity to ask any kind of inquiries that I had, and also she answered them extensively. I mored than happy and also really hoping that I did well in my live chat meeting!

As you have actually possibly presumed (by me composing this post) I did succeed in my initial interview for the live conversation work. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much but I was also really nervous! The good news is the telephone interview was not as terrifying as I once thought as well as it was extra laid-back than formal.

I got inquired about my hobbies, what I such as to do in my leisure and also a couple of concerns regarding the Live Chat Agent position. I also had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my character. Joe stated that getting on with everyone as well as coming to be a part of The Chat Store family was a really important aspect.

It was a satisfaction to talk on the phone to my possible future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … as well as I approved with wonderful satisfaction, of course. I was over the moon as well as I still am!

Once I had actually accepted the deal I was emailed the contracts that required to be authorized digitally (how trendy is that), my functioning hrs, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hrs and also he described whatever I needed to know about the “Live Chat Representative” position. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I needed to learn about the training process including precisely what would certainly occur. John was a satisfaction to talk to and I felt comfortable talking to him as he claimed he would be there for any questions I might have if I am ever before uncertain or stuck.


I have had a negative bout of disease, which suggested I was unable to start my training when organized. Luckily The Conversation Shop are a bunch of remarkable people that are patiently waiting for me to be well enough again. I have actually never understood such a comprehending firm as well as I really feel fortunate to be used by them.

Equally as I was about to give up my task search, I stumbled across The Chat Store. I’m eagerly awaiting getting well and also beginning my training. Hopefully I shall be a completely fledged live chat agent soon … enjoy this area, my following blog post will certainly tell you everything about my trip through the training procedure.