I had been seeking a job working from house for some time and was about to surrender. Many ‘work from home’ work that you discover on the internet appear to be some kind of pyramid or ‘begin your own business’ plan. Paying a signing up with cost or acquiring their products for you to sell on? No thanks!

One day I made a decision to have another little appearance and came across The Conversation Shop. I saw the “Live Conversation Agent” task on their jobs page as well as, after reading the description, a huge wave of joy came by me. Not only did I suit their demands to a tee (thorough student with an inquisitive mind, strong capacity to multi-task, high degrees of organisation social media jobs cape town gumtree and a typing speed over 80 words per minute), it also seemed like a work that I would actually love to do!

I applied quickly! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the initial stage of the employment procedure.

I was instead delighted as I had never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s web site. I opened my web browser, mosted likely to The Chat Shop homepage and also merely clicked the online chat tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly transferred to Amy, who prepared and also waiting to begin my meeting.

My interview began like any other: we presented ourselves and had a bit of a laid-back inviting chat (that made me feel comfortable). After that it was on to the primary interview. What was odd was the reality that the conversation was extremely comparable to a face-to-face interview, except it was via real-time chat!

The questions were about my previous experience, why I was getting the task, exactly how I ‘d take care of specific scenarios as well as my expertise of The Conversation Store as well as their solutions.

Amy was seeking to reveal my strengths and also weak points to figure out whether I might fulfill the high expectations that they establish. She would like to know where I would certainly need a little added training and also where I might bring brand-new skills to the team.

Why I wanted the setting was also really crucial obviously. Although much of our team is spread out across the UK, The Chat Store is absolutely a close weaved group with huge aspirations. Every one people is an integral part of supplying the outcomes that we provide for clients.

Requirements, such as my typing speed, were checked as well naturally. Needing to transform multiple web site visitors whilst giving consumer contentment implies that you have to believe and also type quickly.

Amy additionally gave me the opportunity to ask any kind of questions that I had, and she addressed them completely. I mored than happy and hoping that I did well in my live conversation meeting!

As you have actually most likely thought (by me creating this blog post) I did succeed in my first meeting for the live chat job. I was welcomed to the following phase of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much yet I was also very anxious! Fortunately the telephone meeting was not as frightening as I when thought as well as it was more informal than official.

I obtained asked about my pastimes, what I such as to do in my spare time and a couple of questions regarding the Live Chat Agent setting. I also had some feedback on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe claimed that moving on with everyone and also becoming a part of The Chat Store family was an extremely important variable.

It was an enjoyment to speak on the phone to my possible future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and also I accepted with great pleasure, certainly. I was over the moon as well as I still am!

Once I had accepted the deal I was emailed the agreements that required to be authorized electronically (just how cool is that), my functioning hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and he discussed everything I required to learn about the “Live Chat Representative” position. I saw to it to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and also other information I required to understand about the training process consisting of precisely what would take place. John was an enjoyment to speak with as well as I felt comfortable chatting to him as he said he would certainly be there for any type of questions I might have if I am ever before not sure or stuck.


I have had a bad spell of ill health, which meant I was incapable to begin my training when set up. Thankfully The Conversation Shop are a bunch of terrific individuals that are patiently awaiting me to be well enough again. I have actually never recognized such an understanding company and I feel blessed to be used by them.

Just as I was about to surrender my task search, I came across The Conversation Store. I’m excitedly waiting for recovering as well as beginning my training. Ideally I shall be a totally fledged real-time chat agent quickly … enjoy this area, my next message will inform you all about my trip through the training process.