I had been looking for a task working from residence for a while and also was about to give up. A lot of ‘work from house’ work that you find on-line appear to be some form of pyramid or ‘begin your own business’ system. Paying a signing up with charge or buying their items for you to sell on? No thanks!

Someday I decided to have an additional little look and also discovered The Chat Shop. I saw the “Live Chat Agent” task on their professions page and, after checking out the description, a big wave of happiness came by me. Not just did I match their needs to a tee (careful learner with an analytical mind, strong capacity to multi-task, high levels of organisation social media jobs birmingham uk as well as an inputting rate over 80 words per min), it also felt like a job that I would really enjoy to do!

I applied instantly! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the first application questions, this is the initial stage of the recruitment process.

I was instead thrilled as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s website. I opened my browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time conversation tab. I had arrived at my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who prepared and waiting to start my interview.

My interview started like any other: we introduced ourselves and also had a little bit of a laid-back inviting conversation (which made me feel secure). Then it was on to the primary meeting. What was unusual was the fact that the conversation was very comparable to a face-to-face meeting, other than it was through real-time conversation!

The inquiries were about my previous experience, why I was making an application for the job, exactly how I would certainly handle certain circumstances as well as my understanding of The Conversation Shop as well as their services.

Amy was wanting to expose my strengths and also weaknesses to establish whether I might meet the high assumptions that they establish. She wished to know where I would need a little added training and where I could bring new skills to the group.

Why I wanted the position was likewise extremely essential certainly. Although much of our group is spread out throughout the UK, The Chat Shop is absolutely a close knit group with large ambitions. Every one of us is an integral part of delivering the outcomes that we provide for clients.

Demands, such as my keying rate, were evaluated too certainly. Having to convert several web site visitors whilst giving consumer contentment indicates that you need to assume and also kind fast.

Amy likewise provided me the chance to ask any type of concerns that I had, as well as she answered them completely. I mored than happy and wishing that I succeeded in my live chat meeting!

As you have actually possibly guessed (by me creating this post) I did succeed in my first meeting for the live conversation work. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much however I was additionally really anxious! The good news is the telephone interview was not as frightening as I as soon as thought as well as it was much more laid-back than official.

I got inquired about my leisure activities, what I like to do in my spare time and also a few inquiries regarding the Live Conversation Agent setting. I additionally had some feedback on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the concerns that Joe asked were about my character. Joe said that moving on with everyone and also coming to be a part of The Chat Store household was a very crucial variable.

It was a satisfaction to talk on the phone to my prospective future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I approved with excellent satisfaction, certainly. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my working hours, what team I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted about 2 hours as well as he explained everything I required to understand about the “Live Chat Agent” setting. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other information I required to know about the training procedure including exactly what would certainly occur. John was a pleasure to talk to and also I really felt comfortable talking to him as he said he would certainly be there for any type of questions I might have if I am ever before not sure or stuck.


I have had a bad spell of ill health, which indicated I was unable to begin my training when set up. Luckily The Conversation Store are a number of fantastic individuals that are patiently awaiting me to be well enough once again. I have never known such a recognizing firm as well as I feel blessed to be used by them.

Equally as I was about to give up my work search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and also beginning my training. With any luck I shall be a completely fledged live conversation agent soon … see this room, my next message will certainly tell you everything about my trip via the training process.