I had been searching for a task functioning from home for a while and was about to surrender. A lot of ‘function from residence’ jobs that you find on the internet appear to be some kind of pyramid or ‘start your own business’ scheme. Paying a joining fee or purchasing their products for you to sell on? No thanks!

Eventually I determined to have an additional little look and also discovered The Chat Store. I saw the “Live Chat Agent” task on their occupations web page and also, after reading the description, a big wave of joy came me. Not only did I match their demands to a tee (careful student with an investigative mind, strong capability to multi-task, high degrees of organisation social media job vacancy and a keying rate above 80 words per minute), it likewise felt like a work that I would truly love to do!

I applied immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me and also supplied me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s website. I opened my web browser, mosted likely to The Conversation Shop homepage and also simply clicked the online conversation tab. I had actually arrived at my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we introduced ourselves and also had a little of an informal welcoming chat (that made me feel at ease). After that it was on to the major interview. What was weird was the fact that the discussion was very comparable to a face-to-face meeting, except it was by means of live chat!

The questions were about my previous experience, why I was getting the job, just how I would certainly take care of specific circumstances as well as my understanding of The Conversation Shop and their solutions.

Amy was wanting to reveal my strengths as well as weaknesses to figure out whether I might fulfill the high expectations that they establish. She wanted to know where I would certainly require a little extra training and also where I can bring new abilities to the group.

Why I desired the placement was likewise extremely essential certainly. Although much of our group is spread across the UK, The Chat Store is definitely a close knit team with large passions. Every one people is an integral part of supplying the outcomes that we do for customers.

Demands, such as my inputting speed, were tested as well naturally. Having to convert numerous web site site visitors whilst supplying customer complete satisfaction means that you need to think as well as type quickly.

Amy likewise provided me the opportunity to ask any concerns that I had, and she addressed them extensively. I mored than happy and also hoping that I succeeded in my live conversation meeting!

As you have actually probably thought (by me composing this blog post) I did do well in my preliminary interview for the live chat work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much but I was likewise really nervous! Thankfully the telephone interview was not as scary as I once believed and it was extra laid-back than formal.

I got inquired about my leisure activities, what I such as to do in my leisure and a couple of concerns about the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that moving on with everybody and ending up being a part of The Chat Shop family members was a very essential element.

It was a pleasure to talk on the phone to my prospective future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … as well as I approved with terrific pleasure, obviously. I mored than the moon as well as I still am!

Once I had approved the offer I was emailed the agreements that required to be authorized digitally (exactly how cool is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he described whatever I needed to understand about the “Live Conversation Representative” placement. I made certain to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) and also various other details I needed to learn about the training process including exactly what would certainly take place. John was a pleasure to talk to and I really felt comfortable talking to him as he stated he would certainly be there for any type of questions I may have if I am ever before uncertain or stuck.


I have had a poor bout of ill health, which meant I was unable to begin my training when organized. Thankfully The Conversation Shop are a bunch of terrific individuals that are patiently awaiting me to be all right once more. I have actually never ever recognized such an understanding firm as well as I feel fortunate to be used by them.

Equally as I was about to give up my work search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and starting my training. Hopefully I will be a fully fledged real-time chat representative quickly … watch this room, my next post will certainly inform you everything about my trip with the training process.