I had actually been seeking a job functioning from residence for a while and will quit. Most ‘work from home’ jobs that you find on-line appear to be some type of pyramid or ‘begin your very own organization’ scheme. Paying a signing up with cost or purchasing their items for you to sell on? No thanks!

One day I decided to have another little look as well as discovered The Conversation Store. I saw the “Live Conversation Representative” job on their jobs page as well as, after checking out the description, a big wave of happiness came over me. Not just did I match their requirements to a tee (thorough student with a curious mind, solid ability to multi-task, high degrees of organisation social media job types and also an inputting rate above 80 words per min), it also seemed like a task that I would actually like to do!

I applied instantly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Chat Interview’; complying with on from the first application concerns, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Store’s site. I opened my web browser, went to The Chat Store homepage and merely clicked the online conversation tab. I had actually come to my meeting.

After introducing myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that was ready and also waiting to start my meeting.

My interview began like any other: we introduced ourselves and also had a little of an informal inviting chat (that made me feel at ease). Then it was on to the major meeting. What was odd was the reality that the conversation was extremely comparable to a face-to-face meeting, except it was via real-time chat!

The inquiries were about my previous experience, why I was obtaining the task, exactly how I would certainly deal with specific scenarios and also my knowledge of The Conversation Store and also their solutions.

Amy was wanting to reveal my staminas and weaknesses to identify whether I could satisfy the high assumptions that they establish. She wanted to know where I would require a little extra training and also where I can bring brand-new skills to the team.

Why I wanted the placement was likewise really vital naturally. Although much of our group is spread across the UK, The Chat Store is absolutely a close weaved team with large passions. Every one people is an important part of providing the results that we do for customers.

Needs, such as my typing speed, were evaluated also certainly. Needing to transform multiple web site visitors whilst providing client satisfaction implies that you need to think as well as kind quick.

Amy likewise offered me the chance to ask any type of inquiries that I had, as well as she addressed them thoroughly. I enjoyed and wishing that I did well in my online chat interview!

As you have actually most likely presumed (by me composing this post) I did succeed in my preliminary meeting for the online chat job. I was welcomed to the following stage of the application process– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much yet I was additionally extremely worried! Luckily the telephone meeting was not as terrifying as I when assumed as well as it was a lot more laid-back than formal.

I got asked about my leisure activities, what I such as to do in my extra time and a few inquiries about the Live Conversation Representative setting. I likewise had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the questions that Joe asked were about my individuality. Joe said that getting on with everybody and also coming to be a part of The Conversation Store family was a very essential aspect.

It was an enjoyment to speak on the phone to my prospective future employers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I accepted with excellent satisfaction, certainly. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be signed digitally (exactly how trendy is that), my working hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hours and also he explained whatever I needed to understand about the “Live Chat Representative” position. I ensured to make lots of notes in my notebook as it is a great deal to take in.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other information I required to find out about the training process consisting of exactly what would certainly take place. John was an enjoyment to talk with and I felt comfortable chatting to him as he claimed he would be there for any type of inquiries I may have if I am ever before unclear or stuck.


I have had a bad bout of illness, which meant I was incapable to start my training when set up. Luckily The Conversation Shop are a bunch of fantastic individuals that are patiently waiting on me to be all right once again. I have actually never known such a recognizing firm and also I feel privileged to be used by them.

Equally as I will give up my job search, I came across The Conversation Store. I’m eagerly waiting for recovering and also beginning my training. With any luck I will be a fully fledged online chat agent quickly … watch this space, my following message will inform you all about my journey through the training process.