I had been trying to find a task functioning from house for a while and also was about to quit. Many ‘function from home’ jobs that you find on-line appear to be some form of pyramid or ‘start your own service’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

One day I determined to have another little look as well as encountered The Chat Shop. I saw the “Live Chat Agent” job on their professions web page as well as, after reading the summary, a huge wave of joy came by me. Not only did I match their demands to a tee (careful learner with an inquisitive mind, strong capacity to multi-task, high degrees of organisation social media job training as well as an inputting speed over 80 words per minute), it additionally seemed like a work that I would truly like to do!

I applied straight away! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s website. I opened my browser, went to The Conversation Store homepage and also simply clicked the real-time conversation tab. I had come to my interview.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, who was ready and waiting to begin my meeting.

My meeting began like any other: we presented ourselves as well as had a little bit of a casual inviting conversation (that made me feel secure). Then it was on to the main meeting. What was weird was the truth that the discussion was really similar to an in person interview, other than it was by means of live chat!

The concerns were about my previous experience, why I was getting the task, how I would certainly manage particular situations and my expertise of The Conversation Shop as well as their solutions.

Amy was wanting to reveal my toughness and also weaknesses to establish whether I could satisfy the high assumptions that they set. She needed to know where I would certainly need a little added training and also where I can bring new abilities to the group.

Why I wanted the position was additionally really essential naturally. Although much of our group is spread out across the UK, The Conversation Store is absolutely a close weaved group with huge passions. Each and every one people is an indispensable part of providing the outcomes that we provide for customers.

Demands, such as my inputting rate, were checked as well obviously. Needing to convert multiple site site visitors whilst providing customer fulfillment implies that you have to assume and kind quickly.

Amy likewise gave me the possibility to ask any type of concerns that I had, as well as she answered them extensively. I was happy and hoping that I succeeded in my online chat interview!

As you’ve probably guessed (by me writing this blog post) I did do well in my first meeting for the real-time conversation work. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far however I was additionally really anxious! Luckily the telephone meeting was not as terrifying as I when thought and also it was much more laid-back than official.

I got asked about my leisure activities, what I such as to do in my spare time as well as a few inquiries about the Live Conversation Agent placement. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe claimed that getting on with everyone as well as coming to be a part of The Chat Shop household was a really essential factor.

It was an enjoyment to speak on the phone to my possible future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … as well as I approved with fantastic pleasure, naturally. I mored than the moon and also I still am!

As soon as I had approved the deal I was emailed the agreements that needed to be authorized electronically (exactly how amazing is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours as well as he discussed everything I needed to learn about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a lot to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) and other details I required to learn about the training procedure including specifically what would certainly occur. John was a pleasure to speak to and also I really felt comfy talking to him as he claimed he would be there for any questions I might have if I am ever not sure or stuck.


I have had a negative round of illness, which meant I was unable to begin my training when set up. Fortunately The Conversation Shop are a lot of remarkable individuals who are patiently waiting for me to be all right once more. I have never recognized such a recognizing company as well as I really feel fortunate to be employed by them.

Just as I will quit my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing and also starting my training. Hopefully I shall be a fully fledged online conversation agent quickly … see this area, my next post will inform you everything about my journey via the training process.