I had been seeking a work working from house for some time and was about to quit. A lot of ‘function from house’ work that you locate online appear to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with cost or acquiring their products for you to sell on? No thanks!

One day I decided to have one more little appearance and stumbled upon The Chat Store. I saw the “Live Chat Representative” work on their occupations web page and, after reading the description, a big wave of joy came by me. Not only did I fit their demands to a tee (meticulous learner with an inquisitive mind, solid ability to multi-task, high degrees of organisation social media job search pros and cons and a keying speed above 80 words per min), it likewise looked like a task that I would really like to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the first stage of the employment procedure.

I was rather delighted as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s internet site. I opened my browser, mosted likely to The Chat Shop homepage and just clicked the real-time chat tab. I had actually arrived at my interview.

After presenting myself to a representative that was managing conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a bit of a casual inviting conversation (which made me really feel comfortable). After that it was on to the main meeting. What was odd was the fact that the conversation was extremely comparable to a face-to-face meeting, other than it was via real-time conversation!

The questions had to do with my previous experience, why I was obtaining the job, how I ‘d take care of specific scenarios and also my knowledge of The Chat Store as well as their services.

Amy was looking to expose my staminas and also weaknesses to establish whether I can fulfill the high expectations that they set. She wanted to know where I would need a little additional training and also where I might bring new abilities to the group.

Why I desired the position was likewise really important of course. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close knit group with big aspirations. Each and every one people is an integral part of delivering the results that we provide for clients.

Requirements, such as my typing speed, were tested also of course. Having to convert numerous site visitors whilst giving consumer complete satisfaction implies that you have to believe and kind fast.

Amy likewise gave me the opportunity to ask any type of concerns that I had, and also she answered them completely. I mored than happy as well as hoping that I succeeded in my live chat interview!

As you’ve most likely guessed (by me creating this post) I did do well in my preliminary interview for the real-time chat task. I was welcomed to the next stage of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was likewise extremely nervous! Thankfully the telephone interview was not as scary as I once assumed and also it was more informal than formal.

I got inquired about my pastimes, what I like to do in my extra time and a couple of inquiries about the Live Conversation Representative setting. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe said that moving on with everybody and also coming to be a part of The Chat Store family members was a really essential factor.

It was an enjoyment to talk on the phone to my prospective future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … as well as I approved with fantastic satisfaction, obviously. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the agreements that needed to be authorized electronically (exactly how trendy is that), my working hours, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he discussed whatever I required to know about the “Live Chat Representative” placement. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) and various other information I needed to learn about the training process including specifically what would certainly happen. John was a pleasure to speak to and I really felt comfy chatting to him as he stated he would be there for any kind of questions I might have if I am ever before unsure or stuck.

Sadly…

I have had a poor spell of disease, which indicated I was incapable to begin my training when arranged. The Good News Is The Chat Shop are a lot of terrific individuals that are patiently waiting for me to be well enough once again. I have actually never known such an understanding company and also I really feel fortunate to be employed by them.

Equally as I will give up my work search, I stumbled across The Chat Store. I’m excitedly awaiting healing and also starting my training. With any luck I will be a completely fledged live chat agent quickly … watch this room, my following post will tell you all about my trip via the training process.