I had been looking for a work functioning from home for some time and also was about to quit. The majority of ‘function from residence’ work that you locate on the internet seem to be some type of pyramid or ‘start your own service’ system. Paying a signing up with cost or purchasing their items for you to sell on? No thanks!

Someday I decided to have another little look and also found The Chat Shop. I saw the “Live Conversation Representative” task on their occupations page and also, after reviewing the summary, a big wave of happiness came over me. Not only did I match their demands to a tee (careful learner with a curious mind, strong capacity to multi-task, high degrees of organisation social media job search legal and also a keying rate over 80 words per min), it also appeared like a job that I would really like to do!

I used straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me as well as used me a ‘Live Chat Meeting’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s web site. I opened my browser, went to The Conversation Store homepage as well as just clicked the live chat tab. I had reached my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was quickly moved to Amy, that was ready and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little of an informal welcoming chat (which made me feel secure). After that it was on to the major interview. What was strange was the fact that the discussion was very similar to a face-to-face meeting, except it was via online chat!

The inquiries had to do with my previous experience, why I was applying for the work, just how I would certainly handle certain situations and my knowledge of The Conversation Store as well as their solutions.

Amy was aiming to expose my toughness and also weaknesses to determine whether I can satisfy the high assumptions that they set. She would like to know where I would need a little extra training and also where I can bring new talents to the team.

Why I wanted the placement was additionally very essential obviously. Although much of our group is spread across the UK, The Conversation Shop is definitely a close knit team with large aspirations. Each one of us is an integral part of supplying the results that we do for customers.

Needs, such as my typing rate, were evaluated too of course. Needing to convert several website site visitors whilst providing consumer complete satisfaction means that you need to believe as well as kind quick.

Amy additionally gave me the chance to ask any type of questions that I had, and she addressed them thoroughly. I mored than happy and really hoping that I did well in my live chat interview!

As you have actually possibly guessed (by me composing this post) I did succeed in my first meeting for the live chat job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was likewise extremely nervous! Thankfully the telephone interview was not as scary as I once thought and it was much more casual than formal.

I obtained inquired about my leisure activities, what I such as to do in my leisure as well as a couple of inquiries regarding the Live Chat Agent placement. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my individuality. Joe said that proceeding with everyone and also coming to be a part of The Conversation Shop family was a very important variable.

It was an enjoyment to talk on the phone to my possible future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I accepted with great satisfaction, obviously. I was over the moon and I still am!

When I had actually approved the offer I was emailed the contracts that needed to be signed digitally (just how amazing is that), my functioning hrs, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he discussed everything I required to learn about the “Live Chat Agent” setting. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other details I required to learn about the training procedure including precisely what would certainly happen. John was a satisfaction to speak with as well as I felt comfy chatting to him as he said he would certainly be there for any type of inquiries I may have if I am ever unclear or stuck.


I have had a bad round of ill health, which indicated I was not able to begin my training when prepared. The Good News Is The Chat Store are a lot of terrific people that are patiently waiting on me to be well enough once again. I have never recognized such a comprehending firm as well as I really feel fortunate to be utilized by them.

Just as I was about to give up my job search, I came across The Chat Shop. I’m eagerly waiting for healing and beginning my training. Hopefully I shall be a fully fledged real-time chat representative quickly … enjoy this space, my following blog post will certainly inform you all about my trip via the training process.