I had been seeking a work functioning from home for some time and was about to quit. Most ‘function from home’ tasks that you find on-line appear to be some kind of pyramid or ‘start your very own company’ scheme. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

Eventually I decided to have one more little appearance and discovered The Conversation Shop. I saw the “Live Conversation Representative” job on their jobs web page and also, after reviewing the summary, a large wave of joy came over me. Not only did I fit their demands to a tee (precise learner with an inquisitive mind, solid capability to multi-task, high levels of organisation social media job search infographic and a keying speed above 80 words per minute), it also felt like a task that I would actually like to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and also provided me a ‘Live Chat Meeting’; following on from the initial application questions, this is the initial stage of the employment process.

I was instead thrilled as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s website. I opened my browser, went to The Chat Store homepage and also merely clicked the real-time conversation tab. I had arrived at my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, that prepared as well as waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a bit of a laid-back welcoming conversation (that made me really feel at ease). After that it was on to the major interview. What was weird was the fact that the conversation was very similar to an in person meeting, except it was via live chat!

The questions were about my previous experience, why I was getting the task, how I ‘d handle particular circumstances as well as my understanding of The Chat Shop as well as their solutions.

Amy was aiming to reveal my strengths as well as weak points to establish whether I can fulfill the high expectations that they establish. She wished to know where I would certainly need a little additional training and where I might bring new talents to the team.

Why I desired the position was also very crucial of course. Although much of our team is spread across the UK, The Chat Store is definitely a close weaved team with large passions. Every one of us is an important part of delivering the results that we provide for clients.

Demands, such as my inputting rate, were examined as well certainly. Having to transform multiple web site visitors whilst giving customer contentment means that you need to think and kind quickly.

Amy additionally offered me the possibility to ask any inquiries that I had, and also she answered them extensively. I was happy as well as hoping that I did well in my online chat meeting!

As you’ve probably thought (by me composing this post) I did do well in my first meeting for the real-time conversation task. I was invited to the following phase of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far yet I was likewise extremely worried! Luckily the telephone interview was not as terrifying as I once believed as well as it was extra laid-back than official.

I obtained asked about my hobbies, what I like to do in my extra time and also a few inquiries regarding the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also becoming a part of The Chat Shop household was an extremely important element.

It was a satisfaction to talk on the phone to my possible future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and I accepted with fantastic pleasure, obviously. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be authorized electronically (exactly how great is that), my working hours, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and also he discussed whatever I needed to know about the “Live Chat Agent” placement. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other information I required to know about the training procedure including exactly what would certainly happen. John was a pleasure to talk with and also I felt comfortable chatting to him as he stated he would certainly be there for any questions I might have if I am ever before uncertain or stuck.


I have had a poor spell of illness, which meant I was not able to begin my training when prepared. The Good News Is The Chat Shop are a lot of wonderful individuals that are patiently waiting for me to be well enough once more. I have never ever understood such a recognizing company and also I feel fortunate to be utilized by them.

Equally as I was about to give up my task search, I came across The Conversation Shop. I’m excitedly waiting for recovering and beginning my training. Ideally I shall be a fully fledged live conversation agent soon … watch this space, my next blog post will inform you all about my trip with the training process.