I had been seeking a work working from house for some time and was about to quit. A lot of ‘work from house’ jobs that you locate online seem to be some form of pyramid or ‘begin your very own service’ system. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

Eventually I decided to have another little appearance as well as discovered The Chat Shop. I saw the “Live Conversation Agent” task on their careers web page and, after checking out the description, a huge wave of happiness came by me. Not only did I fit their needs to a tee (precise learner with an investigative mind, strong capability to multi-task, high levels of organisation social media job search cartoon and a typing speed over 80 words per minute), it likewise appeared like a task that I would really like to do!

I applied immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me as well as supplied me a ‘Live Conversation Meeting’; adhering to on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Store’s internet site. I opened my web browser, went to The Chat Store homepage and simply clicked the online chat tab. I had gotten to my interview.

After presenting myself to a representative that was managing conversation at the time, I was quickly transferred to Amy, who was ready and waiting to begin my meeting.

My meeting began like any other: we presented ourselves and also had a little bit of an informal inviting chat (which made me feel comfortable). After that it was on to the primary meeting. What was strange was the truth that the discussion was extremely comparable to a face-to-face interview, other than it was using live chat!

The inquiries were about my previous experience, why I was applying for the work, just how I ‘d handle particular situations as well as my knowledge of The Chat Store and their solutions.

Amy was looking to expose my staminas and weak points to establish whether I can satisfy the high assumptions that they set. She needed to know where I would certainly require a little extra training and where I could bring new abilities to the team.

Why I wanted the setting was also very important naturally. Although much of our group is spread out across the UK, The Chat Store is absolutely a close knit team with large aspirations. Each one of us is an integral part of providing the results that we provide for customers.

Needs, such as my typing rate, were tested as well naturally. Needing to transform numerous web site site visitors whilst providing client complete satisfaction means that you have to think and type quickly.

Amy likewise gave me the chance to ask any type of questions that I had, as well as she addressed them completely. I enjoyed and really hoping that I succeeded in my online conversation interview!

As you’ve possibly presumed (by me composing this blog post) I did do well in my initial meeting for the real-time conversation task. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far however I was likewise really worried! Fortunately the telephone meeting was not as frightening as I when believed and it was a lot more laid-back than official.

I obtained inquired about my hobbies, what I like to do in my extra time and also a few concerns about the Live Chat Agent setting. I additionally had some feedback on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that getting on with everybody as well as becoming a part of The Conversation Shop family members was a really vital aspect.

It was an enjoyment to speak on the phone to my potential future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and also I accepted with terrific pleasure, of course. I mored than the moon as well as I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed digitally (how great is that), my working hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he discussed every little thing I needed to find out about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a lot to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other information I needed to know about the training procedure consisting of exactly what would certainly take place. John was a satisfaction to speak with and I felt comfortable talking to him as he said he would be there for any questions I might have if I am ever uncertain or stuck.


I have had a negative bout of disease, which implied I was unable to start my training when arranged. Fortunately The Chat Shop are a bunch of fantastic people that are patiently waiting for me to be well enough again. I have never understood such an understanding company and I really feel privileged to be employed by them.

Equally as I was about to quit my task search, I came across The Chat Store. I’m excitedly waiting for getting well and also beginning my training. Hopefully I shall be a totally fledged online conversation representative soon … enjoy this room, my following article will certainly inform you everything about my journey through the training process.