I had been seeking a work working from home for some time and was about to surrender. A lot of ‘work from home’ tasks that you find on-line seem to be some type of pyramid or ‘begin your very own organization’ plan. Paying a joining fee or acquiring their products for you to sell on? No many thanks!

One day I chose to have an additional little look and also encountered The Chat Store. I saw the “Live Chat Representative” work on their professions page and, after checking out the summary, a huge wave of happiness came over me. Not only did I suit their needs to a tee (meticulous student with a curious mind, strong capability to multi-task, high degrees of organisation social media job salary infographic and also an inputting rate above 80 words per min), it additionally felt like a task that I would truly like to do!

I applied instantly! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the first stage of the recruitment process.

I was rather delighted as I had never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s internet site. I opened my web browser, went to The Chat Shop homepage and just clicked the online chat tab. I had actually come to my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly moved to Amy, who prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves as well as had a little of a casual welcoming chat (that made me really feel comfortable). Then it was on to the major meeting. What was odd was the fact that the conversation was extremely comparable to an in person meeting, except it was through live chat!

The inquiries were about my previous experience, why I was obtaining the job, how I would certainly take care of particular scenarios as well as my expertise of The Chat Store and their solutions.

Amy was looking to reveal my toughness and weaknesses to identify whether I can fulfill the high expectations that they establish. She needed to know where I would need a little added training and where I can bring brand-new talents to the team.

Why I wanted the placement was additionally extremely vital of course. Although much of our group is spread out across the UK, The Chat Shop is certainly a close knit team with large passions. Each one of us is an important part of providing the outcomes that we provide for clients.

Requirements, such as my typing speed, were checked too of course. Needing to transform several site visitors whilst providing consumer contentment implies that you need to believe as well as kind quickly.

Amy additionally provided me the possibility to ask any inquiries that I had, and also she answered them thoroughly. I enjoyed and also wishing that I succeeded in my real-time conversation meeting!

As you’ve possibly presumed (by me creating this post) I did do well in my initial interview for the live conversation task. I was invited to the following phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was additionally really nervous! Thankfully the telephone interview was not as scary as I when believed and it was extra casual than official.

I obtained asked about my leisure activities, what I like to do in my extra time as well as a few questions about the Live Conversation Agent position. I likewise had some comments on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everyone as well as ending up being a part of The Conversation Shop family members was a really crucial element.

It was a pleasure to speak on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and also I approved with wonderful pleasure, of course. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized digitally (just how trendy is that), my functioning hours, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted about 2 hrs and also he discussed everything I needed to know about the “Live Chat Agent” position. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and also other information I required to know about the training procedure consisting of precisely what would take place. John was an enjoyment to talk with as well as I really felt comfortable chatting to him as he claimed he would certainly be there for any inquiries I may have if I am ever uncertain or stuck.


I have had a poor round of ill health, which suggested I was not able to start my training when set up. Fortunately The Conversation Store are a bunch of remarkable people that are patiently waiting for me to be well enough again. I have never recognized such an understanding firm and I feel fortunate to be utilized by them.

Equally as I will quit my job search, I came across The Chat Store. I’m excitedly waiting for getting well and beginning my training. Hopefully I will be a fully fledged online chat agent quickly … see this area, my next blog post will inform you all about my journey with the training procedure.