I had been searching for a task functioning from home for a while and was about to surrender. A lot of ‘work from home’ tasks that you find on-line seem to be some type of pyramid or ‘start your very own company’ scheme. Paying a signing up with fee or buying their products for you to sell on? No thanks!

Eventually I decided to have another little look as well as stumbled upon The Chat Store. I saw the “Live Conversation Representative” task on their occupations page and also, after reviewing the description, a large wave of joy came over me. Not only did I match their requirements to a tee (careful student with a curious mind, solid capability to multi-task, high levels of organisation social media job roles and also an inputting rate over 80 words per min), it also felt like a job that I would truly enjoy to do!

I used instantly! I patiently awaited a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and provided me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the recruitment process.

I was instead excited as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s internet site. I opened my browser, went to The Conversation Store homepage as well as just clicked the real-time chat tab. I had come to my meeting.

After presenting myself to a representative that was managing chat at the time, I was quickly moved to Amy, that prepared and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little bit of an informal welcoming conversation (that made me really feel comfortable). After that it was on to the major meeting. What was weird was the fact that the conversation was really similar to a face-to-face interview, except it was via online chat!

The questions were about my previous experience, why I was looking for the work, just how I would certainly manage particular circumstances and my expertise of The Chat Shop and their services.

Amy was aiming to expose my strengths and weaknesses to establish whether I could meet the high expectations that they establish. She wished to know where I would require a little additional training as well as where I might bring new abilities to the group.

Why I wanted the placement was additionally very important of course. Although much of our group is spread out across the UK, The Conversation Store is definitely a close weaved team with huge aspirations. Each and every one of us is an important part of supplying the outcomes that we do for customers.

Needs, such as my inputting rate, were evaluated also of course. Needing to convert multiple internet site site visitors whilst supplying customer fulfillment implies that you have to believe as well as type quick.

Amy likewise offered me the possibility to ask any type of questions that I had, and also she answered them completely. I mored than happy and also hoping that I did well in my real-time chat interview!

As you’ve possibly guessed (by me writing this blog post) I did do well in my initial meeting for the live chat task. I was invited to the following phase of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much yet I was additionally extremely anxious! Fortunately the telephone interview was not as scary as I once thought and also it was extra casual than formal.

I obtained asked about my leisure activities, what I like to do in my extra time as well as a couple of concerns about the Live Conversation Agent position. I also had some comments on my ‘Live Chat Meeting’, which was excellent to hear.

A lot of the concerns that Joe asked were about my personality. Joe stated that getting on with everybody and also becoming a part of The Chat Shop family members was an extremely important element.

It was a satisfaction to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … as well as I approved with excellent satisfaction, of course. I mored than the moon as well as I still am!

When I had actually accepted the deal I was emailed the agreements that needed to be authorized digitally (exactly how great is that), my functioning hours, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and also he described every little thing I required to learn about the “Live Chat Representative” placement. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other details I required to find out about the training process including exactly what would occur. John was a pleasure to talk with as well as I really felt comfortable talking to him as he stated he would be there for any questions I may have if I am ever unsure or stuck.


I have had a bad spell of ill health, which indicated I was incapable to begin my training when arranged. Luckily The Conversation Store are a number of remarkable individuals who are patiently waiting on me to be well enough again. I have never known such a recognizing business as well as I really feel privileged to be employed by them.

Just as I will surrender my work search, I came across The Conversation Store. I’m excitedly awaiting healing and also starting my training. With any luck I shall be a completely fledged online conversation agent quickly … see this space, my following message will inform you all about my trip via the training procedure.