I had actually been looking for a work functioning from home for some time as well as will give up. A lot of ‘function from house’ work that you discover online seem to be some kind of pyramid or ‘start your own business’ plan. Paying a signing up with fee or buying their products for you to sell on? No thanks!

One day I made a decision to have another little look as well as encountered The Conversation Store. I saw the “Live Conversation Representative” task on their careers page as well as, after reading the description, a large wave of joy came over me. Not just did I match their demands to a tee (precise learner with an inquisitive mind, solid ability to multi-task, high degrees of organisation social media job remote and also an inputting speed over 80 words per min), it likewise appeared like a job that I would actually love to do!

I applied quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as offered me a ‘Live Chat Meeting’; complying with on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage as well as just clicked the online chat tab. I had arrived at my interview.

After presenting myself to an agent that was managing chat at the time, I was promptly moved to Amy, who was ready and waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little bit of a laid-back welcoming conversation (which made me feel comfortable). Then it was on to the primary meeting. What was unusual was the fact that the discussion was really similar to a face-to-face interview, other than it was via online chat!

The questions were about my previous experience, why I was getting the task, how I ‘d take care of particular scenarios as well as my understanding of The Conversation Store and their solutions.

Amy was wanting to reveal my toughness as well as weaknesses to identify whether I might meet the high expectations that they set. She would like to know where I would require a little additional training and where I could bring new skills to the team.

Why I desired the setting was likewise extremely important naturally. Although much of our group is spread out across the UK, The Conversation Store is definitely a close weaved team with huge aspirations. Each and every one of us is an indispensable part of delivering the results that we provide for clients.

Demands, such as my keying rate, were checked also naturally. Needing to convert numerous web site site visitors whilst providing consumer complete satisfaction indicates that you have to assume and type quickly.

Amy likewise provided me the chance to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed as well as hoping that I succeeded in my real-time chat meeting!

As you’ve most likely thought (by me creating this blog post) I did do well in my preliminary meeting for the real-time chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much however I was also extremely worried! The good news is the telephone interview was not as frightening as I once thought and also it was much more casual than official.

I obtained inquired about my hobbies, what I such as to do in my spare time and a couple of questions concerning the Live Chat Representative setting. I also had some responses on my ‘Live Chat Meeting’, which was excellent to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that getting on with everyone and ending up being a part of The Chat Shop family members was an extremely crucial factor.

It was a pleasure to talk on the phone to my possible future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and I accepted with great pleasure, obviously. I mored than the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be authorized electronically (just how amazing is that), my working hours, what group I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours as well as he described everything I required to understand about the “Live Chat Representative” setting. I made sure to make great deals of notes in my notebook as it is a lot to take in.

I was then provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the process) and other details I needed to find out about the training procedure including exactly what would occur. John was a pleasure to speak to as well as I really felt comfy chatting to him as he said he would be there for any questions I may have if I am ever unsure or stuck.


I have had a negative spell of illness, which indicated I was unable to begin my training when organized. Fortunately The Chat Shop are a number of wonderful individuals who are patiently waiting for me to be well enough again. I have actually never understood such an understanding company as well as I feel fortunate to be utilized by them.

Just as I was about to give up my work search, I came across The Conversation Shop. I’m eagerly awaiting recovering and beginning my training. With any luck I shall be a totally fledged live chat agent quickly … see this space, my following article will tell you everything about my trip through the training procedure.