I had been searching for a task working from home for some time and will quit. A lot of ‘work from house’ work that you find on the internet appear to be some form of pyramid or ‘begin your very own business’ plan. Paying a joining fee or acquiring their items for you to sell on? No many thanks!

Someday I determined to have one more little appearance and also discovered The Chat Store. I saw the “Live Chat Representative” work on their professions web page as well as, after checking out the description, a big wave of happiness came me. Not only did I fit their demands to a tee (precise learner with an analytical mind, solid capacity to multi-task, high levels of organisation social media job proffesional summary and a typing rate above 80 words per minute), it additionally seemed like a task that I would really love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and supplied me a ‘Live Conversation Interview’; adhering to on from the initial application questions, this is the initial stage of the employment process.

I was rather thrilled as I had never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s internet site. I opened my web browser, went to The Conversation Shop homepage and also merely clicked the online conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly transferred to Amy, that was ready and waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a little of an informal inviting chat (which made me feel secure). After that it was on to the major interview. What was weird was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was by means of live conversation!

The questions were about my previous experience, why I was looking for the work, just how I ‘d deal with particular situations and my expertise of The Chat Shop as well as their services.

Amy was looking to disclose my strengths as well as weak points to figure out whether I could meet the high assumptions that they set. She wished to know where I would need a little extra training and where I could bring new abilities to the group.

Why I wanted the position was additionally extremely crucial obviously. Although much of our group is spread across the UK, The Conversation Shop is definitely a close weaved group with large ambitions. Each one of us is an indispensable part of supplying the outcomes that we do for customers.

Requirements, such as my typing rate, were evaluated too certainly. Needing to transform several web site visitors whilst supplying consumer complete satisfaction indicates that you have to think and also type quick.

Amy likewise gave me the opportunity to ask any kind of concerns that I had, and also she answered them extensively. I enjoyed and hoping that I did well in my real-time conversation meeting!

As you’ve most likely guessed (by me writing this blog post) I did do well in my preliminary meeting for the live chat task. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far however I was additionally extremely anxious! Luckily the telephone meeting was not as frightening as I as soon as assumed and also it was extra informal than official.

I got asked about my pastimes, what I such as to do in my leisure as well as a few inquiries about the Live Chat Agent placement. I additionally had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that proceeding with everybody and also ending up being a part of The Chat Store family was a very crucial factor.

It was a satisfaction to talk on the phone to my potential future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … as well as I accepted with terrific satisfaction, certainly. I mored than the moon and also I still am!

When I had accepted the offer I was emailed the agreements that required to be authorized digitally (exactly how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and he discussed every little thing I required to learn about the “Live Chat Agent” setting. I saw to it to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) as well as various other details I required to find out about the training procedure consisting of exactly what would certainly take place. John was an enjoyment to talk with as well as I really felt comfortable chatting to him as he stated he would certainly be there for any questions I may have if I am ever before uncertain or stuck.


I have had a bad spell of disease, which implied I was not able to begin my training when prepared. Luckily The Chat Shop are a bunch of terrific people who are patiently awaiting me to be all right once more. I have actually never understood such a comprehending firm and also I feel blessed to be used by them.

Just as I was about to surrender my job search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well as well as starting my training. Ideally I will be a completely fledged real-time chat agent quickly … watch this space, my next post will certainly tell you everything about my journey via the training process.