I had been trying to find a task working from home for some time as well as was about to surrender. Most ‘work from home’ work that you locate online appear to be some form of pyramid or ‘start your very own organization’ plan. Paying a signing up with cost or acquiring their items for you to sell on? No many thanks!

Eventually I determined to have one more little look as well as encountered The Chat Store. I saw the “Live Chat Representative” job on their careers web page and also, after reading the summary, a huge wave of happiness came by me. Not just did I match their demands to a tee (meticulous student with an inquisitive mind, strong capability to multi-task, high levels of organisation social media job posts and a keying rate over 80 words per minute), it additionally looked like a work that I would really love to do!

I used quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me and supplied me a ‘Live Conversation Interview’; complying with on from the first application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s site. I opened my internet browser, mosted likely to The Chat Store homepage as well as simply clicked the online conversation tab. I had reached my interview.

After presenting myself to a representative that was handling conversation at the time, I was promptly moved to Amy, who prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves and had a little of a laid-back inviting conversation (that made me feel secure). Then it was on to the main interview. What was strange was the fact that the conversation was very comparable to a face-to-face meeting, other than it was by means of online conversation!

The inquiries were about my previous experience, why I was applying for the job, just how I would certainly handle particular situations and my understanding of The Conversation Store and their solutions.

Amy was looking to disclose my strengths and weaknesses to establish whether I might fulfill the high expectations that they establish. She needed to know where I would require a little additional training and where I can bring brand-new skills to the team.

Why I wanted the placement was additionally extremely crucial obviously. Although much of our group is spread across the UK, The Chat Shop is definitely a close knit team with big ambitions. Every one of us is an essential part of supplying the results that we provide for customers.

Demands, such as my typing rate, were examined as well certainly. Needing to convert several site visitors whilst supplying customer satisfaction means that you need to think as well as type quick.

Amy likewise gave me the possibility to ask any type of questions that I had, and she addressed them completely. I mored than happy as well as hoping that I succeeded in my real-time chat meeting!

As you’ve probably presumed (by me composing this article) I did succeed in my preliminary meeting for the online chat work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much however I was also really anxious! Fortunately the telephone meeting was not as scary as I when thought and also it was a lot more laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my spare time as well as a couple of questions concerning the Live Conversation Representative position. I also had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe said that moving on with everybody and also becoming a part of The Conversation Shop family members was a really essential factor.

It was a satisfaction to talk on the phone to my possible future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and also I accepted with fantastic satisfaction, of course. I was over the moon and I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized electronically (exactly how amazing is that), my working hrs, what group I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hrs as well as he clarified every little thing I required to know about the “Live Conversation Representative” position. I saw to it to make great deals of notes in my notebook as it is a great deal to take in.

I was then given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other information I needed to understand about the training process including precisely what would happen. John was a satisfaction to speak to and also I felt comfy talking to him as he stated he would certainly be there for any type of queries I may have if I am ever uncertain or stuck.


I have had a bad spell of disease, which meant I was not able to begin my training when set up. The Good News Is The Chat Store are a bunch of fantastic people who are patiently waiting for me to be well enough once again. I have actually never recognized such a recognizing business and I really feel blessed to be utilized by them.

Equally as I was about to give up my task search, I came across The Conversation Store. I’m eagerly awaiting getting well and starting my training. Hopefully I will be a totally fledged online chat representative quickly … view this room, my next message will inform you all about my trip through the training procedure.