I had actually been looking for a work functioning from house for some time and will quit. Many ‘function from house’ tasks that you find on the internet appear to be some kind of pyramid or ‘begin your own service’ system. Paying a joining cost or getting their items for you to sell on? No many thanks!

Eventually I determined to have one more little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” job on their occupations web page as well as, after reading the summary, a large wave of happiness came by me. Not just did I suit their needs to a tee (careful learner with an investigative mind, strong ability to multi-task, high levels of organisation social media job postition titles and a typing rate over 80 words per minute), it also appeared like a task that I would really enjoy to do!

I used straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was instead delighted as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Store’s internet site. I opened my internet browser, mosted likely to The Conversation Store homepage as well as merely clicked the online chat tab. I had actually arrived at my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who was ready and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a little of a laid-back welcoming chat (which made me feel secure). Then it was on to the primary interview. What was odd was the reality that the conversation was extremely comparable to an in person interview, except it was via live chat!

The inquiries had to do with my previous experience, why I was obtaining the job, how I would certainly manage certain situations as well as my knowledge of The Conversation Shop and also their services.

Amy was looking to reveal my toughness as well as weak points to establish whether I might meet the high expectations that they set. She would like to know where I would need a little additional training as well as where I might bring new talents to the team.

Why I desired the placement was likewise really crucial of course. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved team with big ambitions. Every one people is an essential part of providing the outcomes that we do for clients.

Demands, such as my keying rate, were evaluated too obviously. Having to transform multiple site visitors whilst supplying consumer contentment suggests that you have to assume and kind fast.

Amy also offered me the opportunity to ask any type of concerns that I had, as well as she addressed them thoroughly. I enjoyed as well as wishing that I succeeded in my real-time conversation interview!

As you have actually probably presumed (by me writing this post) I did do well in my first meeting for the live chat task. I was invited to the following stage of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far but I was additionally very nervous! Thankfully the telephone meeting was not as scary as I as soon as thought and also it was more laid-back than official.

I got inquired about my hobbies, what I such as to do in my spare time and also a few concerns about the Live Chat Agent position. I also had some feedback on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that moving on with everyone and becoming a part of The Conversation Store household was a really vital aspect.

It was an enjoyment to talk on the phone to my prospective future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I approved with terrific enjoyment, obviously. I was over the moon and also I still am!

As soon as I had actually approved the deal I was emailed the contracts that needed to be authorized digitally (exactly how trendy is that), my functioning hrs, what team I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he clarified everything I needed to know about the “Live Conversation Representative” position. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the procedure) as well as other information I needed to find out about the training procedure consisting of precisely what would take place. John was an enjoyment to talk to as well as I felt comfortable chatting to him as he claimed he would certainly be there for any inquiries I may have if I am ever before unsure or stuck.


I have had a bad round of disease, which suggested I was incapable to begin my training when arranged. Fortunately The Conversation Store are a bunch of wonderful individuals who are patiently awaiting me to be well enough again. I have never ever recognized such an understanding business and also I feel blessed to be utilized by them.

Just as I was about to give up my task search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and beginning my training. Hopefully I will be a fully fledged real-time chat agent quickly … view this space, my next blog post will certainly tell you all about my journey with the training procedure.