I had actually been looking for a task functioning from house for a while and will give up. Many ‘work from residence’ jobs that you locate on the internet appear to be some type of pyramid or ‘begin your own business’ system. Paying a signing up with cost or getting their products for you to sell on? No thanks!

Someday I made a decision to have one more little appearance and also came across The Conversation Store. I saw the “Live Conversation Representative” task on their careers page and also, after checking out the description, a large wave of joy came me. Not just did I match their needs to a tee (careful learner with an analytical mind, strong capability to multi-task, high levels of organisation social media job post wording as well as an inputting rate above 80 words per minute), it additionally looked like a work that I would actually love to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the employment process.

I was rather delighted as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s site. I opened my internet browser, went to The Chat Store homepage as well as just clicked the online chat tab. I had reached my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a little bit of a laid-back inviting chat (that made me really feel at ease). Then it was on to the main interview. What was odd was the reality that the conversation was really comparable to a face-to-face meeting, except it was using real-time conversation!

The questions were about my previous experience, why I was requesting the job, how I ‘d deal with particular scenarios and also my understanding of The Chat Shop as well as their services.

Amy was wanting to disclose my staminas and also weak points to determine whether I can satisfy the high expectations that they set. She would like to know where I would certainly require a little extra training and where I might bring new skills to the group.

Why I wanted the placement was also extremely vital naturally. Although much of our group is spread out across the UK, The Conversation Store is definitely a close weaved group with big ambitions. Each and every one people is an important part of providing the outcomes that we do for customers.

Needs, such as my inputting speed, were examined as well certainly. Needing to transform multiple website site visitors whilst offering customer fulfillment suggests that you need to believe as well as kind quick.

Amy additionally gave me the chance to ask any kind of concerns that I had, and also she addressed them extensively. I was happy and also really hoping that I succeeded in my real-time chat interview!

As you’ve most likely presumed (by me writing this post) I did succeed in my preliminary meeting for the live chat work. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far yet I was likewise really worried! Thankfully the telephone meeting was not as scary as I as soon as thought and it was much more casual than official.

I obtained asked about my hobbies, what I like to do in my leisure as well as a few concerns concerning the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe stated that getting on with everybody as well as becoming a part of The Conversation Shop family was a very crucial element.

It was a pleasure to speak on the phone to my possible future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and I accepted with great pleasure, naturally. I mored than the moon and also I still am!

When I had approved the offer I was emailed the contracts that needed to be signed electronically (just how amazing is that), my working hrs, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted about 2 hrs and also he described every little thing I needed to learn about the “Live Chat Representative” position. I ensured to make lots of notes in my notebook as it is a great deal to absorb.

I was then offered the days of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) and other information I required to find out about the training procedure including precisely what would certainly take place. John was a pleasure to talk with and I felt comfortable talking to him as he stated he would be there for any type of queries I might have if I am ever unsure or stuck.


I have had a negative spell of illness, which suggested I was not able to start my training when organized. Thankfully The Conversation Store are a number of wonderful people that are patiently awaiting me to be all right once more. I have actually never understood such a comprehending business as well as I feel fortunate to be used by them.

Equally as I was about to give up my work search, I came across The Chat Shop. I’m excitedly awaiting recovering and also starting my training. Hopefully I will be a completely fledged live chat agent quickly … view this space, my next article will certainly tell you all about my journey via the training procedure.