I had been searching for a job working from residence for some time and was about to surrender. Many ‘function from residence’ work that you find on the internet seem to be some type of pyramid or ‘start your own business’ plan. Paying a joining fee or buying their items for you to sell on? No many thanks!

One day I decided to have one more little look and discovered The Conversation Shop. I saw the “Live Chat Agent” job on their professions page and, after reviewing the summary, a big wave of happiness came me. Not just did I suit their needs to a tee (thorough student with an inquisitive mind, solid capability to multi-task, high degrees of organisation social media job pay as well as an inputting rate over 80 words per min), it likewise felt like a task that I would actually enjoy to do!

I applied straight away! I patiently awaited a reply however, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also offered me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather delighted as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s web site. I opened my web browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time chat tab. I had reached my interview.

After presenting myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, who was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves as well as had a bit of a casual welcoming chat (which made me feel secure). Then it was on to the major interview. What was odd was the fact that the conversation was very similar to a face-to-face meeting, except it was via online chat!

The concerns had to do with my previous experience, why I was applying for the job, just how I ‘d take care of particular situations and also my expertise of The Conversation Store as well as their solutions.

Amy was aiming to reveal my toughness as well as weaknesses to determine whether I might satisfy the high expectations that they establish. She wanted to know where I would require a little extra training and where I can bring new talents to the group.

Why I wanted the position was likewise really essential of course. Although much of our team is spread across the UK, The Chat Shop is absolutely a close weaved team with large aspirations. Each and every one of us is an indispensable part of providing the outcomes that we provide for customers.

Requirements, such as my typing speed, were checked also of course. Needing to convert multiple internet site site visitors whilst offering consumer fulfillment implies that you have to believe and also kind quick.

Amy also provided me the possibility to ask any type of questions that I had, and also she addressed them thoroughly. I enjoyed as well as hoping that I succeeded in my live chat interview!

As you have actually probably thought (by me creating this post) I did succeed in my initial meeting for the real-time chat task. I was invited to the next phase of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much but I was likewise extremely nervous! The good news is the telephone interview was not as scary as I as soon as believed and also it was extra informal than official.

I obtained asked about my leisure activities, what I such as to do in my extra time as well as a couple of inquiries concerning the Live Conversation Representative position. I also had some comments on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe stated that moving on with everybody as well as ending up being a part of The Chat Shop family members was a really crucial aspect.

It was a pleasure to speak on the phone to my prospective future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and also I accepted with wonderful pleasure, certainly. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be signed digitally (just how cool is that), my functioning hours, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours and also he described every little thing I needed to know about the “Live Chat Representative” position. I ensured to make great deals of notes in my note pad as it is a lot to take in.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) as well as other details I required to know about the training process including precisely what would occur. John was a satisfaction to speak with and I felt comfortable talking to him as he claimed he would be there for any questions I might have if I am ever before unclear or stuck.


I have had a poor spell of illness, which indicated I was unable to begin my training when arranged. Fortunately The Chat Shop are a bunch of fantastic individuals that are patiently waiting on me to be well enough once again. I have actually never ever known such a comprehending firm as well as I feel privileged to be employed by them.

Equally as I was about to give up my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering and also starting my training. With any luck I shall be a fully fledged online chat agent soon … enjoy this area, my following article will certainly tell you everything about my journey with the training process.