I had actually been seeking a work working from residence for some time and also was about to surrender. Many ‘function from home’ jobs that you locate on-line seem to be some kind of pyramid or ‘begin your very own company’ scheme. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

One day I decided to have an additional little look as well as found The Conversation Store. I saw the “Live Chat Agent” work on their occupations page and, after reviewing the description, a huge wave of joy came over me. Not only did I fit their requirements to a tee (careful learner with a curious mind, strong capability to multi-task, high levels of organisation social media job networking and a keying rate over 80 words per min), it likewise looked like a task that I would really like to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; following on from the first application concerns, this is the initial stage of the employment procedure.

I was rather thrilled as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s website. I opened my internet browser, went to The Chat Store homepage and also merely clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was quickly transferred to Amy, who was ready and waiting to start my interview.

My interview started like any other: we introduced ourselves and also had a little bit of a laid-back inviting conversation (that made me feel at ease). Then it was on to the primary meeting. What was strange was the reality that the discussion was very comparable to an in person meeting, except it was through online conversation!

The questions had to do with my previous experience, why I was getting the job, exactly how I would certainly handle specific situations and also my knowledge of The Conversation Store as well as their services.

Amy was seeking to expose my strengths as well as weak points to determine whether I can meet the high expectations that they set. She wanted to know where I would certainly need a little added training and where I can bring new abilities to the group.

Why I wanted the placement was also extremely vital obviously. Although much of our team is spread throughout the UK, The Conversation Store is certainly a close knit group with large aspirations. Each one people is an indispensable part of delivering the results that we do for customers.

Needs, such as my typing rate, were evaluated as well certainly. Having to convert several site site visitors whilst providing consumer contentment suggests that you need to think as well as type quick.

Amy likewise gave me the opportunity to ask any kind of questions that I had, and also she answered them thoroughly. I was happy and also hoping that I did well in my live conversation meeting!

As you’ve possibly presumed (by me creating this article) I did succeed in my preliminary meeting for the live chat job. I was invited to the following stage of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was likewise very anxious! Fortunately the telephone meeting was not as frightening as I once thought and also it was extra casual than official.

I got asked about my leisure activities, what I such as to do in my spare time as well as a few inquiries regarding the Live Chat Agent setting. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that getting on with everyone and coming to be a part of The Chat Shop family members was a very crucial aspect.

It was a satisfaction to speak on the phone to my possible future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … as well as I approved with excellent satisfaction, naturally. I mored than the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that required to be signed electronically (how trendy is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours and also he described everything I needed to know about the “Live Conversation Representative” setting. I saw to it to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that offered the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and other information I needed to understand about the training procedure consisting of precisely what would take place. John was a satisfaction to speak with and also I felt comfortable chatting to him as he claimed he would certainly be there for any inquiries I may have if I am ever before unsure or stuck.


I have had a negative bout of disease, which meant I was not able to begin my training when arranged. Fortunately The Conversation Shop are a number of terrific people that are patiently waiting on me to be well enough once again. I have actually never known such a comprehending company and also I feel privileged to be utilized by them.

Just as I will quit my job search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and also beginning my training. With any luck I will be a completely fledged live conversation agent soon … watch this space, my next post will tell you all about my trip through the training process.