I had actually been trying to find a job functioning from home for some time and will surrender. Most ‘work from home’ jobs that you locate on-line seem to be some type of pyramid or ‘start your own business’ scheme. Paying a joining charge or getting their items for you to sell on? No many thanks!

Eventually I decided to have an additional little appearance and stumbled upon The Chat Store. I saw the “Live Chat Representative” job on their careers web page and also, after checking out the summary, a huge wave of joy came me. Not just did I suit their requirements to a tee (precise student with an analytical mind, solid capability to multi-task, high degrees of organisation how to get a job as a live chat operator and also a keying speed above 80 words per min), it additionally felt like a job that I would really like to do!

I applied instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the initial stage of the employment process.

I was instead thrilled as I had never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s site. I opened my browser, mosted likely to The Chat Store homepage and also just clicked the online chat tab. I had actually come to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, that was ready and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a bit of a casual welcoming chat (which made me feel at ease). After that it was on to the main interview. What was weird was the reality that the conversation was really comparable to a face-to-face meeting, except it was by means of real-time conversation!

The concerns had to do with my previous experience, why I was applying for the task, exactly how I would certainly handle particular circumstances as well as my understanding of The Conversation Store as well as their solutions.

Amy was wanting to reveal my toughness as well as weaknesses to determine whether I might satisfy the high expectations that they establish. She would like to know where I would need a little added training as well as where I could bring brand-new abilities to the group.

Why I wanted the position was also really crucial of course. Although much of our group is spread out across the UK, The Conversation Store is definitely a close knit team with huge ambitions. Each and every one people is an indispensable part of providing the results that we provide for clients.

Needs, such as my keying rate, were checked too certainly. Needing to transform several web site site visitors whilst offering client satisfaction suggests that you have to believe and kind quick.

Amy additionally provided me the chance to ask any kind of inquiries that I had, and also she answered them thoroughly. I enjoyed and also wishing that I succeeded in my real-time chat interview!

As you have actually possibly guessed (by me creating this article) I did succeed in my first interview for the live chat task. I was welcomed to the next stage of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was additionally very nervous! Fortunately the telephone interview was not as terrifying as I as soon as assumed and also it was much more casual than formal.

I got inquired about my pastimes, what I like to do in my leisure as well as a few questions concerning the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my personality. Joe stated that moving on with everyone and also ending up being a part of The Chat Shop family was a very essential variable.

It was a satisfaction to talk on the phone to my possible future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and also I approved with terrific enjoyment, naturally. I was over the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be authorized electronically (just how amazing is that), my functioning hrs, what team I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours and also he clarified whatever I required to learn about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) and various other information I needed to find out about the training procedure including precisely what would happen. John was a satisfaction to speak with and also I really felt comfy chatting to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever before uncertain or stuck.


I have had a negative round of ill health, which implied I was unable to begin my training when arranged. Luckily The Conversation Store are a number of fantastic people who are patiently waiting for me to be well enough again. I have actually never known such a comprehending firm and also I really feel privileged to be employed by them.

Equally as I was about to quit my work search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and beginning my training. Hopefully I shall be a completely fledged live chat agent soon … see this space, my following post will certainly inform you everything about my trip via the training process.