I had been seeking a work working from home for some time and was about to give up. A lot of ‘function from home’ work that you find online seem to be some kind of pyramid or ‘begin your very own organization’ plan. Paying a joining cost or getting their items for you to sell on? No thanks!

Eventually I determined to have another little appearance and found The Conversation Store. I saw the “Live Conversation Agent” task on their professions page and, after reviewing the description, a big wave of joy came me. Not only did I match their requirements to a tee (thorough learner with an inquisitive mind, strong capacity to multi-task, high levels of organisation how to get a chat support job and also a typing rate over 80 words per min), it likewise appeared like a job that I would really enjoy to do!

I used immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the first application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and also just clicked the live conversation tab. I had arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly moved to Amy, who prepared as well as waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a bit of a laid-back inviting chat (that made me feel secure). Then it was on to the major interview. What was weird was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was using live chat!

The concerns had to do with my previous experience, why I was requesting the task, just how I would certainly deal with specific situations and my understanding of The Conversation Store as well as their services.

Amy was wanting to expose my strengths and weak points to determine whether I might satisfy the high expectations that they establish. She wanted to know where I would certainly need a little added training and where I can bring new talents to the group.

Why I desired the placement was likewise extremely crucial certainly. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit team with large passions. Each one of us is an essential part of supplying the results that we provide for clients.

Demands, such as my keying rate, were tested too certainly. Needing to convert numerous site site visitors whilst providing customer contentment indicates that you need to think and also kind quick.

Amy likewise provided me the possibility to ask any questions that I had, and also she answered them extensively. I enjoyed as well as wishing that I did well in my live chat interview!

As you have actually possibly thought (by me composing this blog post) I did do well in my first interview for the online chat task. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was also really worried! Thankfully the telephone interview was not as scary as I as soon as believed and it was much more informal than official.

I obtained asked about my pastimes, what I like to do in my extra time and a couple of inquiries concerning the Live Conversation Representative position. I additionally had some responses on my ‘Live Chat Interview’, which was excellent to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe claimed that getting on with everybody as well as becoming a part of The Chat Shop household was an extremely important element.

It was an enjoyment to speak on the phone to my possible future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I approved with great enjoyment, of course. I mored than the moon and I still am!

Once I had actually approved the offer I was emailed the agreements that required to be signed electronically (how great is that), my functioning hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours as well as he discussed every little thing I needed to understand about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then given the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) and also various other information I required to find out about the training process consisting of specifically what would certainly happen. John was a satisfaction to talk to as well as I felt comfortable talking to him as he claimed he would certainly be there for any questions I might have if I am ever uncertain or stuck.


I have had a poor bout of illness, which indicated I was not able to start my training when arranged. Thankfully The Conversation Shop are a number of terrific people who are patiently waiting for me to be all right once more. I have never ever recognized such a comprehending company and also I really feel fortunate to be employed by them.

Just as I will give up my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting healing and starting my training. Ideally I will be a totally fledged online conversation representative quickly … see this room, my next post will certainly inform you all about my trip via the training procedure.