I had actually been searching for a task functioning from house for some time as well as will quit. Many ‘function from house’ jobs that you find online seem to be some type of pyramid or ‘begin your own service’ scheme. Paying a signing up with cost or getting their items for you to sell on? No thanks!

Someday I determined to have an additional little appearance as well as discovered The Chat Store. I saw the “Live Chat Agent” task on their careers web page and, after reviewing the description, a big wave of happiness came over me. Not just did I match their demands to a tee (precise student with an investigative mind, solid capability to multi-task, high degrees of organisation how to find a job using social media as well as an inputting speed over 80 words per min), it additionally felt like a work that I would truly enjoy to do!

I used straight away! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and also used me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the first stage of the recruitment process.

I was instead delighted as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s web site. I opened my browser, went to The Conversation Shop homepage and also just clicked the real-time chat tab. I had arrived at my meeting.

After presenting myself to an agent that was handling chat at the time, I was quickly transferred to Amy, that was ready and also waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little bit of an informal welcoming conversation (that made me feel secure). Then it was on to the major interview. What was odd was the reality that the discussion was really comparable to a face-to-face meeting, other than it was through online conversation!

The questions were about my previous experience, why I was obtaining the job, exactly how I would certainly deal with specific scenarios and also my knowledge of The Chat Shop and also their solutions.

Amy was seeking to reveal my staminas as well as weaknesses to establish whether I might satisfy the high expectations that they set. She wanted to know where I would certainly need a little added training and also where I can bring brand-new talents to the team.

Why I wanted the placement was likewise extremely vital of course. Although much of our group is spread throughout the UK, The Conversation Shop is absolutely a close knit group with huge ambitions. Every one of us is an important part of supplying the results that we provide for customers.

Requirements, such as my inputting rate, were examined as well certainly. Having to convert several website site visitors whilst providing customer contentment means that you have to believe as well as kind quickly.

Amy likewise offered me the possibility to ask any inquiries that I had, as well as she answered them completely. I was happy and also wishing that I did well in my live chat interview!

As you have actually most likely thought (by me composing this blog post) I did do well in my first meeting for the online chat task. I was invited to the next stage of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much however I was also very anxious! Fortunately the telephone meeting was not as terrifying as I when believed as well as it was more casual than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a few questions about the Live Chat Representative position. I additionally had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the concerns that Joe asked were about my individuality. Joe stated that getting on with everybody and becoming a part of The Conversation Shop household was a really essential aspect.

It was an enjoyment to speak on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I accepted with wonderful enjoyment, naturally. I was over the moon as well as I still am!

As soon as I had approved the deal I was emailed the agreements that needed to be signed electronically (how trendy is that), my functioning hours, what group I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hours and he described everything I needed to learn about the “Live Chat Representative” position. I saw to it to make great deals of notes in my note pad as it is a whole lot to take in.

I was then provided the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the procedure) as well as other information I needed to find out about the training process consisting of precisely what would take place. John was an enjoyment to speak to and also I felt comfy chatting to him as he said he would certainly be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a poor bout of ill health, which suggested I was unable to begin my training when prepared. Luckily The Chat Store are a bunch of wonderful people that are patiently waiting for me to be all right once more. I have never ever understood such a recognizing firm and I really feel blessed to be utilized by them.

Just as I will quit my work search, I came across The Chat Store. I’m excitedly awaiting healing and also beginning my training. Hopefully I shall be a fully fledged live chat agent soon … watch this room, my following blog post will tell you all about my trip with the training procedure.