I had been trying to find a job functioning from house for a while as well as will give up. Many ‘work from residence’ jobs that you discover online appear to be some type of pyramid or ‘begin your own business’ plan. Paying a joining charge or purchasing their products for you to sell on? No thanks!

Someday I chose to have an additional little appearance and discovered The Chat Shop. I saw the “Live Conversation Agent” work on their occupations page and also, after checking out the summary, a huge wave of happiness came by me. Not just did I suit their requirements to a tee (precise learner with an inquisitive mind, strong capability to multi-task, high levels of organisation home based chat support jobs uk and also an inputting speed above 80 words per minute), it likewise appeared like a task that I would really like to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather excited as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s site. I opened my browser, mosted likely to The Chat Store homepage and also merely clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little bit of a laid-back inviting conversation (which made me really feel at ease). Then it was on to the primary meeting. What was weird was the truth that the discussion was very similar to a face-to-face interview, except it was using real-time chat!

The inquiries were about my previous experience, why I was making an application for the job, just how I would certainly take care of specific scenarios as well as my expertise of The Conversation Store and their solutions.

Amy was wanting to expose my strengths and weaknesses to establish whether I could satisfy the high expectations that they establish. She needed to know where I would certainly require a little added training as well as where I can bring new talents to the group.

Why I wanted the position was likewise very crucial naturally. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close weaved group with huge aspirations. Every one people is an integral part of supplying the outcomes that we do for customers.

Demands, such as my typing rate, were tested as well of course. Having to transform multiple web site site visitors whilst supplying consumer contentment indicates that you need to assume and also kind fast.

Amy likewise provided me the opportunity to ask any concerns that I had, and also she addressed them extensively. I mored than happy and really hoping that I did well in my online chat interview!

As you’ve probably guessed (by me composing this blog post) I did succeed in my preliminary interview for the online chat work. I was invited to the following phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much however I was also really worried! Thankfully the telephone meeting was not as terrifying as I when thought and it was much more laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my extra time and also a couple of questions concerning the Live Conversation Representative placement. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe said that getting on with everybody and coming to be a part of The Conversation Store household was a really essential variable.

It was a satisfaction to speak on the phone to my possible future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and I approved with great satisfaction, obviously. I mored than the moon and also I still am!

When I had approved the deal I was emailed the agreements that required to be authorized electronically (just how awesome is that), my working hrs, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours and he described everything I required to learn about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and other information I needed to learn about the training process including exactly what would certainly occur. John was an enjoyment to talk with and I really felt comfy chatting to him as he stated he would be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a bad round of illness, which implied I was incapable to begin my training when organized. Luckily The Conversation Store are a number of remarkable individuals that are patiently awaiting me to be all right once more. I have actually never recognized such an understanding business and I really feel fortunate to be employed by them.

Just as I will quit my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and also beginning my training. With any luck I shall be a totally fledged live conversation representative quickly … see this space, my next message will certainly tell you everything about my journey through the training process.