I had actually been seeking a work functioning from home for some time as well as was about to quit. The majority of ‘work from home’ jobs that you discover on the internet seem to be some kind of pyramid or ‘start your own company’ scheme. Paying a signing up with charge or getting their products for you to sell on? No many thanks!

Someday I chose to have another little appearance and stumbled upon The Conversation Store. I saw the “Live Chat Representative” task on their careers web page and, after checking out the description, a huge wave of joy came by me. Not just did I fit their demands to a tee (thorough student with an analytical mind, solid ability to multi-task, high degrees of organisation home based chat jobs and also an inputting rate above 80 words per minute), it also seemed like a job that I would actually like to do!

I used quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s website. I opened my internet browser, went to The Conversation Store homepage as well as merely clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves as well as had a bit of an informal welcoming conversation (which made me really feel secure). Then it was on to the major interview. What was odd was the fact that the conversation was really comparable to a face-to-face interview, other than it was using online conversation!

The questions were about my previous experience, why I was applying for the job, exactly how I would certainly manage specific situations and also my expertise of The Conversation Store and their services.

Amy was seeking to disclose my toughness and weak points to determine whether I might meet the high assumptions that they set. She would like to know where I would require a little extra training and also where I could bring brand-new abilities to the team.

Why I desired the position was additionally extremely important naturally. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close weaved group with large aspirations. Each and every one people is an integral part of supplying the results that we do for customers.

Requirements, such as my inputting speed, were examined too naturally. Having to convert several website visitors whilst supplying client complete satisfaction suggests that you need to think and kind fast.

Amy likewise offered me the chance to ask any type of inquiries that I had, and also she answered them completely. I was happy and wishing that I did well in my online conversation interview!

As you’ve probably presumed (by me writing this blog post) I did do well in my preliminary interview for the online chat work. I was welcomed to the following phase of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far yet I was additionally very nervous! Fortunately the telephone meeting was not as terrifying as I as soon as thought and also it was much more laid-back than formal.

I got inquired about my hobbies, what I such as to do in my spare time and a few inquiries about the Live Conversation Agent setting. I also had some feedback on my ‘Live Conversation Interview’, which was great to hear.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone and also coming to be a part of The Conversation Shop family was an extremely essential element.

It was an enjoyment to speak on the phone to my potential future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I approved with excellent enjoyment, naturally. I mored than the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be signed electronically (how awesome is that), my working hours, what team I would remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hours and also he discussed whatever I needed to learn about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a great deal to absorb.

I was then given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) as well as other details I needed to find out about the training procedure including specifically what would certainly take place. John was a pleasure to talk with and also I felt comfy talking to him as he said he would certainly be there for any questions I might have if I am ever not sure or stuck.


I have had a bad spell of disease, which indicated I was unable to begin my training when prepared. The Good News Is The Chat Shop are a bunch of terrific individuals that are patiently awaiting me to be all right again. I have actually never recognized such a recognizing business and I feel privileged to be employed by them.

Just as I will surrender my job search, I came across The Conversation Store. I’m eagerly awaiting recovering and starting my training. Ideally I shall be a fully fledged real-time chat representative quickly … view this space, my following post will certainly inform you all about my trip via the training procedure.