I had actually been looking for a work functioning from house for some time and also was about to quit. A lot of ‘function from residence’ tasks that you find on the internet appear to be some form of pyramid or ‘begin your own organization’ scheme. Paying a joining fee or buying their products for you to sell on? No many thanks!

Eventually I decided to have another little look and also found The Chat Shop. I saw the “Live Chat Agent” work on their jobs web page as well as, after reading the summary, a big wave of happiness came by me. Not only did I match their needs to a tee (precise learner with an analytical mind, strong ability to multi-task, high degrees of organisation higher education social media jobs and a keying rate above 80 words per minute), it also appeared like a work that I would truly like to do!

I applied instantly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and provided me a ‘Live Conversation Interview’; complying with on from the preliminary application questions, this is the initial stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s website. I opened my browser, mosted likely to The Chat Shop homepage as well as merely clicked the real-time chat tab. I had arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly transferred to Amy, that prepared and also waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a bit of a casual inviting chat (that made me really feel secure). After that it was on to the primary meeting. What was unusual was the fact that the discussion was really comparable to an in person interview, except it was by means of online conversation!

The concerns had to do with my previous experience, why I was obtaining the work, just how I ‘d handle particular scenarios and also my expertise of The Chat Store and also their services.

Amy was aiming to reveal my toughness as well as weak points to identify whether I might fulfill the high assumptions that they set. She would like to know where I would certainly need a little additional training and also where I can bring new abilities to the group.

Why I desired the placement was additionally extremely important of course. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved team with huge passions. Each one of us is an indispensable part of providing the results that we provide for clients.

Needs, such as my typing speed, were tested as well obviously. Needing to transform numerous site site visitors whilst supplying consumer complete satisfaction implies that you need to believe as well as kind quick.

Amy also provided me the possibility to ask any kind of questions that I had, and also she answered them extensively. I enjoyed and really hoping that I did well in my real-time conversation meeting!

As you’ve probably thought (by me writing this post) I did do well in my preliminary interview for the online chat job. I was welcomed to the next stage of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much yet I was also very anxious! Thankfully the telephone meeting was not as frightening as I once assumed and it was extra casual than formal.

I obtained asked about my hobbies, what I such as to do in my leisure and a few inquiries regarding the Live Chat Representative setting. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that proceeding with everyone as well as coming to be a part of The Conversation Store family members was an extremely crucial aspect.

It was a pleasure to talk on the phone to my possible future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … as well as I approved with fantastic enjoyment, naturally. I was over the moon and I still am!

Once I had actually approved the offer I was emailed the agreements that needed to be authorized digitally (just how awesome is that), my functioning hours, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs as well as he clarified every little thing I required to understand about the “Live Conversation Agent” position. I saw to it to make lots of notes in my note pad as it is a great deal to take in.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other details I required to find out about the training procedure consisting of exactly what would certainly happen. John was a pleasure to talk to and I really felt comfortable chatting to him as he claimed he would be there for any inquiries I might have if I am ever not sure or stuck.


I have had a poor bout of illness, which meant I was unable to begin my training when organized. Fortunately The Conversation Store are a number of wonderful individuals who are patiently awaiting me to be well enough once more. I have never ever known such an understanding firm and also I feel privileged to be employed by them.

Just as I will surrender my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering and beginning my training. Ideally I will be a fully fledged real-time chat agent quickly … view this area, my next post will certainly inform you everything about my trip with the training process.