I had been looking for a task functioning from home for some time and also was about to surrender. A lot of ‘work from residence’ jobs that you find on-line appear to be some type of pyramid or ‘start your own service’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Someday I determined to have another little look and also discovered The Chat Store. I saw the “Live Chat Representative” job on their occupations web page as well as, after reviewing the description, a huge wave of happiness came over me. Not just did I suit their requirements to a tee (thorough learner with an analytical mind, strong capacity to multi-task, high levels of organisation gym social media job portland and also a keying rate above 80 words per min), it likewise seemed like a work that I would really like to do!

I used immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and also provided me a ‘Live Chat Interview’; following on from the preliminary application concerns, this is the first stage of the employment process.

I was instead excited as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and merely clicked the live chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that prepared and also waiting to start my interview.

My interview started like any other: we presented ourselves and had a little bit of an informal inviting chat (that made me really feel at ease). After that it was on to the major interview. What was odd was the reality that the conversation was really comparable to an in person interview, other than it was through real-time conversation!

The inquiries had to do with my previous experience, why I was requesting the job, just how I would certainly manage specific situations and also my understanding of The Chat Shop and their services.

Amy was aiming to reveal my toughness as well as weaknesses to determine whether I might satisfy the high expectations that they establish. She wanted to know where I would need a little additional training as well as where I could bring new abilities to the group.

Why I wanted the setting was also really vital of course. Although much of our team is spread across the UK, The Conversation Shop is definitely a close knit team with big passions. Each one of us is an indispensable part of delivering the results that we provide for customers.

Demands, such as my keying rate, were tested too of course. Having to transform numerous website visitors whilst providing consumer satisfaction implies that you have to believe as well as type quickly.

Amy also offered me the possibility to ask any concerns that I had, and she addressed them thoroughly. I enjoyed and wishing that I did well in my real-time chat interview!

As you’ve most likely thought (by me creating this article) I did succeed in my initial interview for the live chat work. I was welcomed to the following phase of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far however I was likewise extremely anxious! Thankfully the telephone interview was not as terrifying as I once believed as well as it was extra informal than official.

I got asked about my pastimes, what I like to do in my spare time and also a couple of concerns about the Live Chat Representative placement. I additionally had some responses on my ‘Live Chat Interview’, which was excellent to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everybody and becoming a part of The Conversation Shop family members was a really important factor.

It was a pleasure to talk on the phone to my possible future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … as well as I accepted with wonderful satisfaction, certainly. I was over the moon and also I still am!

Once I had accepted the deal I was emailed the agreements that required to be authorized electronically (exactly how cool is that), my working hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hours and also he clarified everything I required to understand about the “Live Conversation Agent” position. I made sure to make great deals of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and also other information I required to know about the training process including specifically what would certainly occur. John was a pleasure to talk to as well as I felt comfy chatting to him as he said he would be there for any type of questions I might have if I am ever before unsure or stuck.


I have had a negative bout of disease, which suggested I was unable to begin my training when set up. Fortunately The Chat Shop are a lot of remarkable individuals who are patiently awaiting me to be all right once again. I have never understood such an understanding business as well as I really feel fortunate to be utilized by them.

Equally as I was about to give up my work search, I came across The Chat Store. I’m excitedly awaiting healing and beginning my training. Hopefully I shall be a totally fledged online chat representative quickly … view this space, my next blog post will inform you everything about my journey through the training process.