I had actually been searching for a job working from home for some time as well as was about to surrender. Most ‘work from home’ work that you find on-line seem to be some type of pyramid or ‘start your very own organization’ scheme. Paying a signing up with charge or buying their items for you to sell on? No many thanks!

Someday I determined to have an additional little look and stumbled upon The Conversation Shop. I saw the “Live Chat Representative” work on their careers page and also, after checking out the description, a large wave of joy came over me. Not only did I match their demands to a tee (precise student with an investigative mind, solid capacity to multi-task, high levels of organisation group chat for jobs and a typing rate above 80 words per minute), it additionally felt like a work that I would really love to do!

I used quickly! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Chat Interview’; following on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather excited as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s website. I opened my web browser, mosted likely to The Chat Store homepage and also simply clicked the real-time chat tab. I had gotten to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little bit of a casual inviting chat (which made me feel comfortable). Then it was on to the primary interview. What was strange was the reality that the conversation was really similar to an in person meeting, other than it was by means of real-time conversation!

The concerns were about my previous experience, why I was looking for the job, exactly how I would certainly deal with specific scenarios and my expertise of The Chat Shop and their solutions.

Amy was seeking to expose my toughness and weak points to figure out whether I could fulfill the high expectations that they establish. She wanted to know where I would certainly require a little additional training and also where I might bring brand-new talents to the group.

Why I wanted the position was additionally very essential naturally. Although much of our group is spread out throughout the UK, The Conversation Store is certainly a close weaved team with big passions. Each one people is an integral part of delivering the results that we do for customers.

Requirements, such as my inputting rate, were evaluated too naturally. Needing to convert numerous web site site visitors whilst giving client fulfillment indicates that you have to think and also type quickly.

Amy additionally gave me the opportunity to ask any concerns that I had, as well as she answered them completely. I was happy and wishing that I succeeded in my online chat meeting!

As you’ve possibly presumed (by me composing this post) I did do well in my preliminary interview for the live conversation task. I was invited to the next stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was additionally extremely worried! Fortunately the telephone interview was not as scary as I once assumed and it was extra casual than formal.

I obtained asked about my leisure activities, what I like to do in my leisure and also a couple of inquiries concerning the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A lot of the questions that Joe asked had to do with my character. Joe claimed that moving on with everybody and coming to be a part of The Conversation Shop family members was a very important aspect.

It was a pleasure to speak on the phone to my prospective future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I accepted with excellent enjoyment, obviously. I mored than the moon as well as I still am!

When I had accepted the deal I was emailed the contracts that required to be signed electronically (how cool is that), my working hrs, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hrs as well as he discussed whatever I required to understand about the “Live Chat Representative” setting. I ensured to make lots of notes in my notebook as it is a whole lot to absorb.

I was then offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) and also other information I required to understand about the training procedure consisting of specifically what would certainly take place. John was an enjoyment to speak with and I really felt comfortable talking to him as he said he would certainly be there for any type of inquiries I might have if I am ever unclear or stuck.


I have had a bad bout of illness, which meant I was not able to start my training when prepared. Thankfully The Conversation Store are a number of fantastic individuals who are patiently waiting for me to be well enough once again. I have never known such a comprehending business and I really feel privileged to be employed by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Shop. I’m eagerly waiting for healing and starting my training. Hopefully I will be a completely fledged online chat agent soon … watch this space, my next blog post will certainly inform you everything about my trip through the training process.