I had been searching for a job functioning from home for a while and also was about to quit. Many ‘function from residence’ work that you discover on-line appear to be some type of pyramid or ‘begin your very own organization’ scheme. Paying a signing up with charge or getting their products for you to sell on? No thanks!

Eventually I chose to have one more little appearance and also stumbled upon The Conversation Shop. I saw the “Live Conversation Agent” work on their jobs web page and, after reading the summary, a large wave of joy came over me. Not just did I match their needs to a tee (meticulous student with an inquisitive mind, strong capacity to multi-task, high degrees of organisation greatland web chat job and also a typing rate over 80 words per min), it also appeared like a task that I would actually like to do!

I applied immediately! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was rather excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s website. I opened my browser, went to The Conversation Shop homepage and also just clicked the live chat tab. I had actually reached my meeting.

After presenting myself to a representative that was handling conversation at the time, I was quickly moved to Amy, that prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a little bit of a laid-back inviting chat (that made me really feel at ease). After that it was on to the primary meeting. What was unusual was the truth that the conversation was very similar to a face-to-face interview, except it was by means of live chat!

The concerns were about my previous experience, why I was applying for the work, how I would certainly handle particular scenarios as well as my knowledge of The Chat Shop and their services.

Amy was wanting to reveal my staminas as well as weaknesses to establish whether I could satisfy the high expectations that they establish. She would like to know where I would need a little additional training as well as where I might bring new abilities to the team.

Why I wanted the setting was also very important naturally. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit team with big ambitions. Each and every one people is an integral part of providing the outcomes that we provide for clients.

Needs, such as my inputting speed, were tested also obviously. Having to transform several website visitors whilst offering client satisfaction indicates that you have to assume and kind quickly.

Amy additionally provided me the opportunity to ask any type of questions that I had, and also she addressed them completely. I enjoyed as well as really hoping that I did well in my online conversation interview!

As you’ve possibly guessed (by me composing this post) I did succeed in my preliminary interview for the online conversation task. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far but I was also extremely anxious! Thankfully the telephone meeting was not as frightening as I as soon as believed as well as it was extra laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my leisure and a few concerns regarding the Live Conversation Agent position. I likewise had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that getting on with everyone and also becoming a part of The Conversation Shop household was a very important element.

It was a satisfaction to speak on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I approved with excellent enjoyment, naturally. I mored than the moon and also I still am!

When I had approved the deal I was emailed the agreements that required to be authorized digitally (exactly how cool is that), my functioning hours, what group I would be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and he described whatever I required to understand about the “Live Chat Representative” placement. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and other information I needed to find out about the training procedure including precisely what would certainly happen. John was an enjoyment to speak with and also I felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a bad bout of ill health, which implied I was incapable to start my training when prepared. Thankfully The Chat Shop are a lot of terrific people that are patiently waiting on me to be well enough once again. I have actually never ever known such an understanding business and I feel fortunate to be employed by them.

Just as I was about to surrender my task search, I came across The Conversation Shop. I’m eagerly awaiting recovering and starting my training. Hopefully I shall be a fully fledged real-time chat agent soon … watch this space, my next article will tell you everything about my trip through the training procedure.