I had been trying to find a job functioning from home for some time and was about to surrender. Many ‘function from house’ work that you locate on-line seem to be some form of pyramid or ‘start your own service’ plan. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have an additional little look as well as found The Chat Shop. I saw the “Live Conversation Agent” job on their careers page and also, after reading the description, a large wave of joy came over me. Not only did I match their requirements to a tee (thorough student with an investigative mind, solid capacity to multi-task, high degrees of organisation good job chatting and also a keying speed over 80 words per minute), it additionally appeared like a task that I would really enjoy to do!

I used quickly! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the employment procedure.

I was instead excited as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Shop’s internet site. I opened my internet browser, went to The Conversation Shop homepage as well as just clicked the live conversation tab. I had gotten to my interview.

After presenting myself to a representative that was handling chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting started like any other: we introduced ourselves as well as had a little of a laid-back welcoming conversation (which made me feel secure). After that it was on to the primary interview. What was unusual was the fact that the conversation was really comparable to an in person meeting, other than it was through live chat!

The inquiries were about my previous experience, why I was obtaining the job, exactly how I ‘d take care of specific situations as well as my understanding of The Conversation Store as well as their solutions.

Amy was aiming to reveal my strengths and weaknesses to determine whether I might fulfill the high assumptions that they establish. She wanted to know where I would certainly need a little additional training as well as where I could bring brand-new skills to the group.

Why I wanted the setting was additionally very crucial certainly. Although much of our group is spread throughout the UK, The Chat Store is absolutely a close weaved team with huge passions. Each one of us is an essential part of supplying the results that we provide for customers.

Demands, such as my typing rate, were tested too certainly. Having to transform multiple internet site site visitors whilst offering customer contentment means that you have to assume and also type quick.

Amy additionally provided me the chance to ask any concerns that I had, and she answered them extensively. I mored than happy as well as really hoping that I succeeded in my online chat interview!

As you have actually possibly thought (by me creating this blog post) I did succeed in my preliminary interview for the online conversation task. I was invited to the next stage of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much but I was additionally really nervous! Fortunately the telephone meeting was not as scary as I as soon as thought and also it was much more informal than formal.

I got asked about my hobbies, what I like to do in my leisure and a few inquiries concerning the Live Chat Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that moving on with everybody and becoming a part of The Chat Shop household was a very important aspect.

It was an enjoyment to speak on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I accepted with fantastic enjoyment, of course. I mored than the moon as well as I still am!

As soon as I had approved the deal I was emailed the agreements that required to be authorized electronically (exactly how awesome is that), my working hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours and he discussed everything I needed to understand about the “Live Chat Representative” setting. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also various other information I needed to learn about the training process consisting of precisely what would take place. John was an enjoyment to talk with as well as I felt comfortable talking to him as he claimed he would be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a poor round of ill health, which indicated I was not able to begin my training when arranged. Fortunately The Conversation Store are a number of wonderful people that are patiently waiting on me to be well enough once more. I have actually never ever understood such a comprehending business as well as I really feel privileged to be used by them.

Equally as I will surrender my job search, I came across The Chat Store. I’m eagerly awaiting recovering and beginning my training. Hopefully I shall be a fully fledged live chat agent soon … enjoy this space, my next blog post will inform you everything about my trip with the training process.