I had actually been seeking a work functioning from home for a while and was about to give up. A lot of ‘work from house’ work that you discover on-line appear to be some form of pyramid or ‘start your own business’ scheme. Paying a joining fee or getting their items for you to sell on? No many thanks!

One day I made a decision to have another little look as well as stumbled upon The Conversation Store. I saw the “Live Conversation Agent” work on their occupations web page and, after checking out the summary, a big wave of joy came over me. Not only did I match their demands to a tee (meticulous student with an analytical mind, solid ability to multi-task, high levels of organisation glassdoor social media jobs as well as a typing rate over 80 words per min), it also looked like a work that I would actually like to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me as well as provided me a ‘Live Chat Interview’; complying with on from the first application questions, this is the initial stage of the employment process.

I was instead excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s website. I opened my internet browser, mosted likely to The Chat Shop homepage and simply clicked the live chat tab. I had come to my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly moved to Amy, who was ready as well as waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a little of an informal inviting conversation (that made me feel secure). After that it was on to the major interview. What was strange was the fact that the discussion was very comparable to an in person interview, other than it was through online conversation!

The concerns had to do with my previous experience, why I was getting the task, how I ‘d take care of certain circumstances and also my knowledge of The Conversation Shop as well as their solutions.

Amy was wanting to expose my toughness and also weaknesses to identify whether I could fulfill the high assumptions that they set. She wanted to know where I would certainly need a little additional training and where I could bring new skills to the group.

Why I desired the position was also really important of course. Although much of our group is spread out across the UK, The Conversation Shop is definitely a close knit group with large passions. Each one people is an essential part of delivering the results that we do for clients.

Requirements, such as my keying speed, were tested too of course. Needing to transform several web site site visitors whilst providing client satisfaction implies that you have to assume as well as kind quick.

Amy additionally offered me the chance to ask any type of questions that I had, and she answered them extensively. I was happy as well as hoping that I did well in my real-time chat interview!

As you have actually probably guessed (by me writing this article) I did succeed in my preliminary interview for the real-time chat task. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far however I was also really nervous! Fortunately the telephone interview was not as scary as I once believed as well as it was more informal than official.

I got asked about my hobbies, what I such as to do in my extra time and a couple of questions concerning the Live Chat Representative position. I likewise had some comments on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the questions that Joe asked had to do with my character. Joe stated that getting on with everyone and also coming to be a part of The Conversation Store family members was an extremely crucial element.

It was a pleasure to talk on the phone to my possible future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I approved with excellent satisfaction, obviously. I was over the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the agreements that required to be signed digitally (exactly how trendy is that), my working hrs, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs and he explained everything I needed to understand about the “Live Chat Representative” position. I saw to it to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I required to learn about the training procedure including specifically what would occur. John was an enjoyment to talk to as well as I really felt comfy talking to him as he said he would be there for any queries I may have if I am ever before unclear or stuck.


I have had a negative spell of disease, which suggested I was unable to start my training when set up. The Good News Is The Chat Shop are a lot of wonderful people who are patiently waiting on me to be all right again. I have actually never ever recognized such an understanding business and also I feel blessed to be used by them.

Equally as I was about to surrender my job search, I came across The Chat Shop. I’m eagerly waiting for getting well and beginning my training. With any luck I shall be a totally fledged real-time chat agent soon … enjoy this space, my next blog post will tell you all about my trip with the training procedure.