I had been looking for a task working from house for a while and also was about to give up. Many ‘function from house’ jobs that you locate online seem to be some form of pyramid or ‘start your very own service’ plan. Paying a joining fee or buying their products for you to sell on? No thanks!

Eventually I made a decision to have another little appearance and came across The Conversation Shop. I saw the “Live Conversation Agent” task on their jobs page and, after reading the description, a huge wave of joy came me. Not just did I match their demands to a tee (precise student with an inquisitive mind, solid ability to multi-task, high degrees of organisation getting a job without social media 2019 and also a keying rate above 80 words per minute), it also seemed like a work that I would actually like to do!

I used straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s website. I opened my browser, went to The Chat Store homepage as well as just clicked the live conversation tab. I had actually reached my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who prepared as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of an informal inviting conversation (which made me really feel comfortable). Then it was on to the main interview. What was unusual was the reality that the conversation was very comparable to a face-to-face interview, except it was through online chat!

The inquiries had to do with my previous experience, why I was applying for the job, how I would certainly take care of particular circumstances and my knowledge of The Conversation Shop as well as their services.

Amy was looking to reveal my toughness and also weaknesses to establish whether I might satisfy the high assumptions that they establish. She wished to know where I would need a little added training and also where I might bring new talents to the team.

Why I desired the setting was additionally very crucial of course. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close knit group with large ambitions. Each one people is an integral part of providing the results that we provide for customers.

Demands, such as my inputting rate, were evaluated also naturally. Needing to transform numerous website visitors whilst supplying client complete satisfaction suggests that you need to think as well as type fast.

Amy additionally gave me the opportunity to ask any type of inquiries that I had, as well as she addressed them extensively. I mored than happy as well as hoping that I did well in my live conversation meeting!

As you have actually probably presumed (by me composing this blog post) I did succeed in my first interview for the real-time chat work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far however I was also really worried! Luckily the telephone meeting was not as scary as I when assumed as well as it was more casual than formal.

I obtained asked about my hobbies, what I like to do in my extra time as well as a couple of concerns regarding the Live Conversation Representative placement. I additionally had some comments on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe said that proceeding with everyone and coming to be a part of The Chat Shop family was a very crucial aspect.

It was a satisfaction to talk on the phone to my prospective future managers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … as well as I approved with wonderful satisfaction, of course. I mored than the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that needed to be signed electronically (just how cool is that), my functioning hours, what group I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hrs and he described everything I required to learn about the “Live Conversation Representative” position. I made sure to make great deals of notes in my notebook as it is a lot to take in.

I was after that provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I needed to find out about the training procedure consisting of specifically what would happen. John was a pleasure to talk to and also I really felt comfortable talking to him as he said he would be there for any kind of queries I might have if I am ever before unsure or stuck.


I have had a negative spell of disease, which suggested I was incapable to begin my training when set up. Thankfully The Chat Shop are a number of fantastic individuals who are patiently awaiting me to be well enough once more. I have actually never recognized such a comprehending firm and also I really feel fortunate to be utilized by them.

Just as I will quit my job search, I came across The Chat Shop. I’m eagerly waiting for getting well and also beginning my training. Ideally I shall be a totally fledged live chat agent quickly … see this room, my following post will certainly inform you all about my journey via the training process.