I had been searching for a work working from residence for a while and was about to give up. Most ‘function from home’ jobs that you find online appear to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining charge or buying their products for you to sell on? No many thanks!

One day I chose to have one more little look as well as encountered The Conversation Shop. I saw the “Live Chat Representative” task on their jobs web page as well as, after checking out the summary, a large wave of joy came by me. Not just did I match their needs to a tee (precise learner with a curious mind, solid ability to multi-task, high levels of organisation getting a job in social media as well as a keying speed over 80 words per minute), it likewise appeared like a task that I would actually like to do!

I applied instantly! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Store homepage and merely clicked the real-time conversation tab. I had arrived at my meeting.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, that was ready and waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little bit of a casual inviting conversation (which made me feel at ease). After that it was on to the major meeting. What was unusual was the reality that the discussion was very similar to an in person meeting, except it was by means of live conversation!

The questions had to do with my previous experience, why I was obtaining the job, just how I ‘d deal with specific scenarios as well as my expertise of The Chat Store as well as their services.

Amy was wanting to reveal my staminas and also weaknesses to figure out whether I might meet the high assumptions that they set. She needed to know where I would need a little added training as well as where I might bring new skills to the team.

Why I desired the setting was additionally really essential naturally. Although much of our team is spread across the UK, The Conversation Store is definitely a close knit team with big passions. Each and every one of us is an integral part of delivering the results that we provide for customers.

Requirements, such as my inputting rate, were tested too naturally. Having to convert numerous web site site visitors whilst giving customer contentment suggests that you have to believe and also type fast.

Amy likewise offered me the opportunity to ask any kind of concerns that I had, and also she answered them thoroughly. I enjoyed as well as really hoping that I did well in my real-time chat meeting!

As you have actually probably thought (by me creating this blog post) I did succeed in my preliminary interview for the real-time conversation task. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far yet I was additionally very anxious! Thankfully the telephone interview was not as frightening as I as soon as thought and also it was a lot more informal than official.

I obtained inquired about my leisure activities, what I like to do in my leisure and a few inquiries about the Live Conversation Representative position. I likewise had some feedback on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that getting on with everyone and also ending up being a part of The Conversation Store family was a really crucial variable.

It was a pleasure to talk on the phone to my possible future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and also I approved with excellent pleasure, certainly. I was over the moon and I still am!

When I had actually accepted the offer I was emailed the agreements that required to be signed electronically (just how amazing is that), my working hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hrs and also he clarified whatever I needed to know about the “Live Chat Agent” setting. I made sure to make lots of notes in my note pad as it is a great deal to take in.

I was then provided the dates of when my training would start (training lasts around 3 weeks and we’re paid during the procedure) as well as other details I required to find out about the training procedure consisting of specifically what would take place. John was an enjoyment to talk with and also I really felt comfy talking to him as he stated he would certainly be there for any kind of questions I may have if I am ever before uncertain or stuck.


I have had a poor spell of disease, which meant I was not able to begin my training when arranged. The Good News Is The Conversation Store are a bunch of wonderful individuals that are patiently awaiting me to be well enough again. I have never understood such an understanding firm and I really feel fortunate to be utilized by them.

Just as I will surrender my job search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. With any luck I shall be a totally fledged real-time conversation agent quickly … watch this space, my next article will certainly inform you all about my journey through the training process.