I had actually been trying to find a job working from house for a while as well as was about to give up. Many ‘work from home’ work that you locate online appear to be some kind of pyramid or ‘begin your own organization’ system. Paying a joining charge or purchasing their products for you to sell on? No thanks!

Eventually I decided to have one more little look as well as came across The Conversation Store. I saw the “Live Chat Representative” job on their professions page and also, after checking out the description, a big wave of joy came by me. Not just did I match their requirements to a tee (careful learner with an analytical mind, solid capability to multi-task, high degrees of organisation get jobs for social media influencers and a typing rate over 80 words per minute), it likewise seemed like a task that I would really like to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Store, emailed me and used me a ‘Live Chat Meeting’; following on from the initial application questions, this is the first stage of the recruitment procedure.

I was rather delighted as I had actually never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s site. I opened my internet browser, mosted likely to The Conversation Shop homepage and also simply clicked the real-time conversation tab. I had actually gotten to my meeting.

After presenting myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, who prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a bit of an informal welcoming conversation (which made me really feel comfortable). Then it was on to the primary meeting. What was weird was the truth that the discussion was extremely comparable to an in person meeting, except it was using live chat!

The inquiries had to do with my previous experience, why I was applying for the work, how I would certainly deal with particular circumstances as well as my understanding of The Chat Store and also their services.

Amy was wanting to reveal my staminas as well as weak points to establish whether I can fulfill the high assumptions that they establish. She wanted to know where I would require a little additional training and also where I could bring new abilities to the group.

Why I desired the placement was additionally really crucial of course. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved group with huge passions. Every one of us is an essential part of delivering the results that we do for customers.

Demands, such as my typing rate, were examined also certainly. Needing to transform multiple website visitors whilst supplying customer complete satisfaction suggests that you need to believe as well as type fast.

Amy also provided me the chance to ask any type of inquiries that I had, as well as she answered them extensively. I enjoyed and also wishing that I did well in my live chat interview!

As you’ve most likely guessed (by me composing this post) I did succeed in my first meeting for the online conversation work. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far yet I was additionally really nervous! Fortunately the telephone meeting was not as frightening as I when believed and it was extra informal than official.

I obtained inquired about my pastimes, what I like to do in my extra time and also a few questions regarding the Live Chat Representative placement. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked had to do with my character. Joe said that proceeding with everyone and also becoming a part of The Conversation Shop family members was a very essential variable.

It was an enjoyment to talk on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and also I accepted with excellent satisfaction, certainly. I mored than the moon as well as I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be signed digitally (exactly how trendy is that), my functioning hrs, what team I would be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he discussed whatever I needed to learn about the “Live Conversation Representative” setting. I ensured to make lots of notes in my notebook as it is a whole lot to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other details I required to learn about the training procedure consisting of specifically what would happen. John was an enjoyment to talk with as well as I felt comfortable talking to him as he claimed he would certainly be there for any kind of queries I might have if I am ever unsure or stuck.


I have had a poor spell of illness, which meant I was not able to start my training when organized. Thankfully The Chat Shop are a lot of fantastic individuals who are patiently waiting on me to be all right once more. I have actually never ever understood such a comprehending firm and I feel blessed to be utilized by them.

Just as I will surrender my work search, I came across The Conversation Shop. I’m eagerly awaiting recovering and also starting my training. With any luck I shall be a completely fledged real-time conversation representative quickly … watch this area, my following blog post will tell you all about my journey via the training process.