I had been searching for a job working from house for a while as well as was about to give up. The majority of ‘function from residence’ jobs that you locate on-line seem to be some form of pyramid or ‘start your very own business’ system. Paying a signing up with cost or getting their products for you to sell on? No thanks!
One day I decided to have one more little appearance as well as encountered The Chat Shop. I saw the “Live Conversation Representative” task on their jobs page as well as, after checking out the summary, a large wave of happiness came me. Not just did I suit their requirements to a tee (careful learner with an investigative mind, solid capability to multi-task, high levels of organisation full time text chat agents jobs as well as a typing rate over 80 words per minute), it additionally felt like a job that I would really like to do!
I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.
Amy, a Group Manager at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the initial stage of the recruitment process.
I was instead delighted as I had never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Shop’s website. I opened my web browser, went to The Chat Shop homepage as well as merely clicked the live conversation tab. I had actually arrived at my meeting.
After introducing myself to a representative that was taking care of conversation at the time, I was promptly moved to Amy, that prepared and also waiting to start my interview.
My interview started like any other: we presented ourselves and also had a bit of a laid-back welcoming conversation (which made me really feel at ease). After that it was on to the primary interview. What was weird was the reality that the conversation was very similar to a face-to-face interview, except it was via real-time chat!
The inquiries were about my previous experience, why I was making an application for the task, just how I ‘d deal with specific situations and my knowledge of The Conversation Store as well as their solutions.
Amy was aiming to reveal my toughness and also weaknesses to figure out whether I might satisfy the high expectations that they establish. She needed to know where I would require a little added training and also where I can bring brand-new skills to the group.
Why I wanted the placement was additionally extremely important obviously. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved group with huge passions. Each one people is an essential part of supplying the results that we provide for customers.
Needs, such as my keying speed, were examined too of course. Having to transform multiple web site visitors whilst giving consumer complete satisfaction suggests that you have to believe as well as kind quick.
Amy additionally offered me the possibility to ask any questions that I had, and also she addressed them thoroughly. I mored than happy as well as wishing that I did well in my live chat interview!
As you’ve most likely presumed (by me writing this article) I did succeed in my first meeting for the live chat work. I was invited to the following phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their employment procedure as well as I was proud that I had actually got this much but I was likewise extremely nervous! The good news is the telephone interview was not as frightening as I when assumed and also it was extra laid-back than formal.
I obtained inquired about my leisure activities, what I like to do in my spare time and a couple of inquiries regarding the Live Conversation Agent position. I also had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.
A lot of the concerns that Joe asked had to do with my character. Joe stated that moving on with everybody and also ending up being a part of The Chat Shop family was an extremely important variable.
It was a pleasure to speak on the phone to my prospective future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … as well as I approved with wonderful satisfaction, obviously. I was over the moon and I still am!
As soon as I had actually accepted the offer I was emailed the agreements that needed to be signed digitally (how great is that), my functioning hrs, what team I would remain in and all of my log-in information ready for my training.
Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and also he discussed everything I needed to understand about the “Live Chat Agent” position. I made sure to make lots of notes in my note pad as it is a lot to take in.
I was after that given the dates of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other details I needed to find out about the training procedure consisting of precisely what would certainly occur. John was a pleasure to talk with and I really felt comfy chatting to him as he stated he would be there for any queries I may have if I am ever unsure or stuck.
I have had a bad spell of illness, which suggested I was incapable to begin my training when set up. Fortunately The Chat Store are a number of fantastic people who are patiently awaiting me to be all right again. I have never ever recognized such a comprehending business as well as I feel fortunate to be employed by them.
Equally as I will quit my job search, I stumbled across The Chat Store. I’m excitedly waiting for healing as well as starting my training. Hopefully I will be a fully fledged live chat agent quickly … watch this space, my following blog post will certainly tell you all about my trip via the training procedure.