I had been trying to find a work functioning from home for a while and will surrender. The majority of ‘work from home’ tasks that you discover online appear to be some type of pyramid or ‘start your own service’ scheme. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

One day I decided to have an additional little look and also stumbled upon The Conversation Shop. I saw the “Live Conversation Agent” task on their occupations page and, after reviewing the summary, a large wave of happiness came me. Not only did I suit their demands to a tee (meticulous student with an investigative mind, strong ability to multi-task, high levels of organisation full time social media jobs and also a keying speed over 80 words per minute), it also appeared like a work that I would really like to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and also just clicked the real-time chat tab. I had reached my meeting.

After presenting myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a bit of an informal welcoming conversation (which made me feel comfortable). After that it was on to the primary meeting. What was unusual was the reality that the conversation was very comparable to a face-to-face meeting, other than it was via live conversation!

The concerns were about my previous experience, why I was requesting the work, exactly how I ‘d handle particular situations and also my knowledge of The Conversation Shop and their services.

Amy was aiming to expose my strengths and weak points to determine whether I could satisfy the high expectations that they set. She wanted to know where I would certainly require a little extra training and also where I can bring brand-new talents to the group.

Why I desired the placement was also really essential of course. Although much of our team is spread out across the UK, The Chat Shop is definitely a close knit team with big aspirations. Each one people is an integral part of providing the outcomes that we do for clients.

Needs, such as my typing rate, were checked also naturally. Needing to transform numerous website site visitors whilst providing customer complete satisfaction indicates that you need to think as well as type quickly.

Amy likewise offered me the possibility to ask any type of inquiries that I had, and she addressed them extensively. I mored than happy and wishing that I did well in my real-time chat meeting!

As you have actually possibly thought (by me composing this post) I did do well in my initial interview for the live chat job. I was invited to the following stage of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much yet I was also extremely anxious! Fortunately the telephone meeting was not as frightening as I once believed and it was a lot more laid-back than official.

I obtained asked about my leisure activities, what I such as to do in my leisure and a couple of inquiries about the Live Conversation Agent position. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that moving on with everybody and also ending up being a part of The Chat Shop household was a really vital aspect.

It was a pleasure to talk on the phone to my potential future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I approved with excellent satisfaction, of course. I was over the moon and I still am!

As soon as I had actually accepted the deal I was emailed the agreements that required to be authorized digitally (exactly how cool is that), my functioning hrs, what team I would remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hours and he explained everything I needed to know about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my note pad as it is a great deal to take in.

I was then provided the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) and various other details I needed to find out about the training procedure consisting of precisely what would certainly take place. John was a satisfaction to talk to as well as I really felt comfortable talking to him as he said he would certainly be there for any kind of questions I may have if I am ever before unsure or stuck.


I have had a poor bout of disease, which indicated I was not able to start my training when set up. Luckily The Conversation Store are a number of terrific individuals who are patiently waiting on me to be well enough once more. I have never ever recognized such a recognizing company as well as I really feel privileged to be used by them.

Equally as I will surrender my work search, I came across The Chat Shop. I’m excitedly awaiting recovering and also starting my training. Ideally I will be a fully fledged online chat representative quickly … watch this space, my following blog post will certainly inform you everything about my journey with the training procedure.