I had been seeking a work working from home for a while and also will quit. A lot of ‘work from home’ jobs that you discover on the internet seem to be some kind of pyramid or ‘begin your very own organization’ system. Paying a signing up with cost or acquiring their products for you to sell on? No thanks!

Eventually I determined to have an additional little look and also came across The Chat Shop. I saw the “Live Chat Representative” job on their jobs page and, after reviewing the description, a large wave of joy came by me. Not just did I fit their demands to a tee (careful learner with an investigative mind, solid capability to multi-task, high levels of organisation friend chat jobs as well as a keying speed over 80 words per minute), it also looked like a work that I would actually love to do!

I used quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and also offered me a ‘Live Chat Meeting’; complying with on from the preliminary application concerns, this is the first stage of the employment process.

I was rather thrilled as I had never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Store’s website. I opened my browser, went to The Conversation Shop homepage and also simply clicked the live conversation tab. I had actually come to my interview.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that was ready and also waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a little bit of an informal inviting chat (which made me feel comfortable). Then it was on to the major interview. What was strange was the fact that the conversation was extremely comparable to an in person interview, other than it was via live chat!

The questions were about my previous experience, why I was getting the task, how I ‘d handle specific scenarios as well as my understanding of The Chat Store as well as their solutions.

Amy was seeking to disclose my toughness and also weak points to figure out whether I might fulfill the high expectations that they establish. She would like to know where I would require a little added training and also where I could bring brand-new skills to the group.

Why I desired the placement was additionally really crucial of course. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved team with huge ambitions. Each one of us is an essential part of providing the results that we do for customers.

Requirements, such as my keying rate, were checked as well obviously. Having to convert multiple site visitors whilst providing client contentment indicates that you have to assume and also type quickly.

Amy additionally gave me the opportunity to ask any concerns that I had, as well as she answered them thoroughly. I enjoyed as well as hoping that I did well in my online conversation meeting!

As you’ve most likely thought (by me composing this post) I did succeed in my initial interview for the online chat job. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much but I was likewise really nervous! The good news is the telephone interview was not as terrifying as I as soon as assumed and also it was extra laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my spare time as well as a few questions regarding the Live Chat Agent position. I likewise had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the inquiries that Joe asked had to do with my character. Joe said that proceeding with everyone as well as ending up being a part of The Conversation Store household was an extremely important aspect.

It was an enjoyment to speak on the phone to my possible future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and also I accepted with excellent satisfaction, certainly. I was over the moon and also I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be signed digitally (exactly how trendy is that), my functioning hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours as well as he described whatever I required to learn about the “Live Chat Agent” setting. I made certain to make great deals of notes in my note pad as it is a lot to take in.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) as well as other details I required to know about the training process consisting of precisely what would certainly occur. John was a pleasure to talk with as well as I felt comfy talking to him as he said he would be there for any kind of queries I may have if I am ever before unclear or stuck.


I have had a negative bout of disease, which implied I was unable to begin my training when set up. The Good News Is The Chat Shop are a lot of remarkable individuals that are patiently awaiting me to be well enough once again. I have never ever recognized such an understanding firm as well as I feel fortunate to be used by them.

Equally as I will surrender my work search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well and beginning my training. With any luck I shall be a fully fledged real-time conversation agent quickly … watch this space, my next blog post will tell you all about my trip via the training process.