I had been seeking a work working from home for a while and was about to give up. The majority of ‘work from residence’ jobs that you discover on-line appear to be some type of pyramid or ‘begin your very own service’ system. Paying a joining fee or getting their items for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance as well as encountered The Chat Store. I saw the “Live Conversation Representative” work on their jobs web page and, after checking out the summary, a big wave of happiness came over me. Not only did I match their requirements to a tee (precise learner with an inquisitive mind, strong capability to multi-task, high levels of organisation freelancer live chat jobs work from home and also an inputting speed above 80 words per min), it likewise seemed like a work that I would truly love to do!

I used quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Chat Meeting’; following on from the first application questions, this is the initial stage of the employment process.

I was instead excited as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s website. I opened my web browser, mosted likely to The Chat Shop homepage and also just clicked the online conversation tab. I had actually gotten to my interview.

After presenting myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, who prepared and also waiting to begin my interview.

My meeting started like any other: we presented ourselves and also had a bit of an informal welcoming conversation (that made me feel secure). Then it was on to the main interview. What was weird was the reality that the conversation was very similar to an in person meeting, other than it was via real-time chat!

The questions had to do with my previous experience, why I was getting the task, just how I ‘d deal with specific situations as well as my expertise of The Chat Store as well as their solutions.

Amy was seeking to reveal my staminas and also weaknesses to establish whether I might satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little extra training as well as where I might bring brand-new skills to the group.

Why I wanted the placement was also very essential of course. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close weaved group with huge ambitions. Every one of us is an integral part of providing the results that we do for customers.

Needs, such as my keying rate, were evaluated also obviously. Having to convert multiple site visitors whilst providing client complete satisfaction suggests that you need to assume and type quickly.

Amy also offered me the opportunity to ask any kind of concerns that I had, as well as she addressed them extensively. I enjoyed and also really hoping that I did well in my online chat interview!

As you’ve probably thought (by me composing this blog post) I did succeed in my first meeting for the online chat work. I was invited to the following stage of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far however I was also very anxious! Fortunately the telephone interview was not as scary as I as soon as thought and it was more casual than formal.

I got asked about my pastimes, what I like to do in my leisure as well as a couple of inquiries concerning the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that moving on with everyone as well as becoming a part of The Chat Shop family members was an extremely crucial element.

It was a pleasure to talk on the phone to my prospective future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and also I approved with fantastic enjoyment, certainly. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my functioning hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he explained every little thing I needed to know about the “Live Conversation Agent” setting. I made sure to make great deals of notes in my note pad as it is a great deal to take in.

I was then offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the process) and various other details I needed to learn about the training procedure including specifically what would certainly occur. John was a pleasure to speak with and I felt comfortable talking to him as he stated he would certainly be there for any type of queries I may have if I am ever before unclear or stuck.


I have had a poor round of illness, which suggested I was not able to start my training when organized. Fortunately The Conversation Shop are a lot of remarkable individuals that are patiently awaiting me to be well enough again. I have never known such a comprehending business and I feel blessed to be utilized by them.

Just as I was about to give up my job search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as beginning my training. Ideally I shall be a fully fledged real-time conversation representative soon … see this area, my next message will certainly tell you all about my journey via the training process.