I had been trying to find a work working from residence for a while and was about to quit. The majority of ‘work from home’ jobs that you find on-line seem to be some type of pyramid or ‘start your own service’ scheme. Paying a joining charge or getting their items for you to sell on? No thanks!

Eventually I decided to have another little look as well as found The Chat Shop. I saw the “Live Chat Representative” work on their careers web page and, after checking out the summary, a big wave of joy came by me. Not just did I match their requirements to a tee (careful learner with an inquisitive mind, solid capability to multi-task, high levels of organisation freelance social media marketing jobs and an inputting rate over 80 words per minute), it additionally looked like a job that I would really like to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the first stage of the employment process.

I was instead delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s internet site. I opened my browser, went to The Chat Store homepage and simply clicked the real-time conversation tab. I had reached my interview.

After introducing myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, that was ready and waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a bit of a laid-back welcoming conversation (which made me feel at ease). After that it was on to the major meeting. What was strange was the truth that the conversation was really similar to a face-to-face meeting, except it was through live conversation!

The questions were about my previous experience, why I was looking for the work, just how I would certainly handle particular situations and my knowledge of The Chat Shop and their services.

Amy was aiming to expose my toughness and also weak points to establish whether I might meet the high assumptions that they establish. She needed to know where I would require a little additional training as well as where I can bring new talents to the team.

Why I desired the position was additionally extremely important obviously. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close weaved team with huge aspirations. Each and every one people is an indispensable part of supplying the results that we do for clients.

Demands, such as my keying rate, were tested as well obviously. Having to transform several website site visitors whilst giving client complete satisfaction implies that you have to think and also kind quick.

Amy additionally provided me the possibility to ask any kind of inquiries that I had, and she addressed them extensively. I enjoyed and really hoping that I did well in my online conversation interview!

As you have actually most likely thought (by me composing this article) I did do well in my preliminary interview for the online conversation work. I was welcomed to the following stage of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far yet I was likewise extremely worried! The good news is the telephone meeting was not as scary as I when assumed as well as it was a lot more informal than formal.

I obtained inquired about my hobbies, what I like to do in my extra time and also a couple of questions about the Live Conversation Agent setting. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that getting on with everyone as well as ending up being a part of The Conversation Store household was a really crucial aspect.

It was an enjoyment to speak on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I accepted with great satisfaction, of course. I was over the moon and also I still am!

As soon as I had actually approved the deal I was emailed the agreements that required to be signed digitally (how cool is that), my functioning hours, what team I would remain in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted about 2 hours and also he explained every little thing I required to find out about the “Live Conversation Representative” position. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and other details I required to learn about the training procedure including precisely what would certainly occur. John was an enjoyment to talk with as well as I really felt comfy chatting to him as he said he would be there for any type of questions I might have if I am ever before uncertain or stuck.


I have had a bad spell of disease, which implied I was not able to start my training when set up. The Good News Is The Chat Shop are a bunch of terrific individuals that are patiently awaiting me to be all right once again. I have actually never ever understood such a recognizing business and I really feel fortunate to be used by them.

Just as I was about to surrender my work search, I came across The Chat Shop. I’m eagerly awaiting healing as well as beginning my training. With any luck I will be a completely fledged live chat representative soon … watch this room, my next message will certainly tell you all about my journey through the training process.