I had been searching for a task working from residence for some time and will give up. Most ‘work from residence’ tasks that you find online seem to be some form of pyramid or ‘begin your very own organization’ scheme. Paying a joining charge or acquiring their products for you to sell on? No thanks!
Eventually I decided to have another little look and also stumbled upon The Conversation Store. I saw the “Live Chat Agent” work on their jobs page as well as, after reviewing the summary, a big wave of joy came over me. Not only did I fit their needs to a tee (meticulous student with a curious mind, strong capacity to multi-task, high degrees of organisation freelance social media jobs toronto as well as a typing rate over 80 words per minute), it additionally looked like a task that I would actually enjoy to do!
I applied quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.
Amy, a Team Manager at The Chat Shop, emailed me and also supplied me a ‘Live Chat Interview’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.
I was rather excited as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s internet site. I opened my browser, went to The Conversation Store homepage and also just clicked the live conversation tab. I had gotten to my interview.
After presenting myself to an agent that was handling chat at the time, I was quickly moved to Amy, that prepared as well as waiting to begin my interview.
My interview began like any other: we presented ourselves as well as had a little bit of a laid-back welcoming chat (that made me feel at ease). Then it was on to the main meeting. What was strange was the fact that the discussion was very similar to an in person interview, other than it was using real-time conversation!
The inquiries had to do with my previous experience, why I was looking for the task, how I would certainly handle particular circumstances and also my understanding of The Conversation Store and also their services.
Amy was wanting to expose my strengths as well as weaknesses to identify whether I might meet the high assumptions that they set. She needed to know where I would certainly need a little extra training as well as where I might bring brand-new skills to the group.
Why I desired the placement was likewise very crucial obviously. Although much of our group is spread across the UK, The Chat Store is absolutely a close weaved team with huge aspirations. Each and every one of us is an essential part of providing the results that we do for clients.
Demands, such as my keying speed, were examined too of course. Having to convert several website visitors whilst providing client satisfaction indicates that you need to believe and also type fast.
Amy also provided me the opportunity to ask any concerns that I had, and also she answered them thoroughly. I mored than happy as well as really hoping that I did well in my live chat meeting!
As you’ve probably presumed (by me creating this post) I did do well in my first meeting for the live conversation job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.
This is the last stage of their recruitment procedure and also I was proud that I had actually got this far however I was likewise very worried! Fortunately the telephone interview was not as terrifying as I once thought and it was much more casual than official.
I got inquired about my leisure activities, what I like to do in my spare time as well as a few questions about the Live Chat Agent placement. I likewise had some responses on my ‘Live Chat Meeting’, which was wonderful to listen to.
A lot of the questions that Joe asked had to do with my individuality. Joe stated that proceeding with everyone as well as coming to be a part of The Conversation Store family was a really essential aspect.
It was an enjoyment to talk on the phone to my prospective future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and I accepted with great enjoyment, of course. I mored than the moon and also I still am!
Once I had approved the offer I was emailed the agreements that required to be authorized electronically (exactly how trendy is that), my functioning hrs, what team I would certainly remain in and all of my log-in details all set for my training.
Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and also he discussed every little thing I needed to know about the “Live Chat Representative” position. I made certain to make great deals of notes in my note pad as it is a lot to take in.
I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other information I needed to understand about the training procedure including specifically what would occur. John was a satisfaction to speak to as well as I felt comfortable chatting to him as he stated he would certainly be there for any inquiries I may have if I am ever before unsure or stuck.
I have had a bad spell of disease, which suggested I was not able to start my training when set up. Luckily The Chat Store are a bunch of fantastic individuals who are patiently waiting for me to be well enough once again. I have never ever recognized such an understanding business and also I feel blessed to be employed by them.
Equally as I was about to quit my job search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well and also beginning my training. With any luck I will be a fully fledged real-time chat agent soon … watch this space, my next blog post will certainly tell you all about my trip with the training process.