I had been looking for a work working from home for a while as well as was about to surrender. Many ‘function from house’ work that you find online seem to be some kind of pyramid or ‘start your very own business’ scheme. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

One day I chose to have another little appearance and also found The Chat Shop. I saw the “Live Conversation Representative” job on their careers web page and, after reading the summary, a huge wave of joy came over me. Not only did I match their needs to a tee (careful learner with an investigative mind, solid ability to multi-task, high levels of organisation freelance social media jobs pay and also a keying rate over 80 words per min), it also felt like a job that I would actually love to do!

I used instantly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and provided me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s web site. I opened my browser, went to The Conversation Shop homepage as well as simply clicked the online chat tab. I had come to my meeting.

After introducing myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that was ready as well as waiting to begin my meeting.

My interview began like any other: we presented ourselves and also had a bit of an informal inviting chat (which made me feel secure). After that it was on to the major interview. What was odd was the reality that the discussion was very comparable to an in person meeting, except it was through online chat!

The questions had to do with my previous experience, why I was getting the job, exactly how I ‘d manage specific scenarios and also my knowledge of The Chat Shop as well as their solutions.

Amy was seeking to expose my staminas and weaknesses to figure out whether I could satisfy the high assumptions that they set. She needed to know where I would require a little added training and also where I might bring brand-new skills to the team.

Why I wanted the placement was additionally really crucial certainly. Although much of our team is spread out across the UK, The Conversation Shop is definitely a close knit team with large aspirations. Each one of us is an indispensable part of delivering the results that we provide for clients.

Requirements, such as my typing rate, were evaluated too obviously. Having to convert multiple website site visitors whilst supplying consumer contentment indicates that you have to believe and also kind quickly.

Amy additionally offered me the opportunity to ask any concerns that I had, and also she addressed them extensively. I enjoyed and really hoping that I succeeded in my real-time conversation meeting!

As you’ve possibly thought (by me writing this blog post) I did do well in my first meeting for the real-time chat job. I was invited to the next phase of the application procedure– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far yet I was additionally extremely nervous! Fortunately the telephone meeting was not as scary as I once believed as well as it was more laid-back than official.

I obtained asked about my hobbies, what I such as to do in my spare time and also a few concerns concerning the Live Chat Agent placement. I additionally had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe stated that getting on with everyone and coming to be a part of The Conversation Store household was a really essential element.

It was an enjoyment to speak on the phone to my possible future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I accepted with great satisfaction, of course. I was over the moon and I still am!

As soon as I had actually accepted the deal I was emailed the contracts that required to be signed digitally (how amazing is that), my working hours, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted around 2 hours and also he described everything I needed to find out about the “Live Conversation Representative” setting. I made certain to make lots of notes in my notebook as it is a great deal to absorb.

I was after that given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other information I required to learn about the training process consisting of exactly what would certainly occur. John was a pleasure to talk to and also I felt comfortable talking to him as he stated he would be there for any queries I may have if I am ever before unsure or stuck.


I have had a poor round of ill health, which suggested I was not able to begin my training when arranged. Luckily The Chat Shop are a bunch of fantastic people that are patiently waiting on me to be all right again. I have actually never recognized such an understanding business as well as I really feel blessed to be utilized by them.

Equally as I was about to quit my task search, I stumbled across The Conversation Shop. I’m excitedly waiting for getting well as well as starting my training. Ideally I will be a fully fledged live chat representative quickly … view this area, my following blog post will certainly tell you everything about my journey through the training procedure.