I had been trying to find a task functioning from house for a while and will quit. Many ‘function from home’ jobs that you discover online seem to be some type of pyramid or ‘start your very own organization’ plan. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

Someday I made a decision to have an additional little appearance and also came across The Conversation Store. I saw the “Live Chat Representative” task on their professions web page as well as, after checking out the summary, a huge wave of joy came me. Not only did I suit their needs to a tee (careful student with an inquisitive mind, solid ability to multi-task, high levels of organisation freelance social media jobs cape town and also an inputting rate over 80 words per minute), it also felt like a work that I would actually enjoy to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the first stage of the employment procedure.

I was instead delighted as I had actually never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s internet site. I opened my web browser, went to The Conversation Shop homepage and also simply clicked the real-time chat tab. I had reached my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that was ready as well as waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a little bit of an informal welcoming chat (which made me feel at ease). Then it was on to the main interview. What was odd was the reality that the discussion was really similar to a face-to-face meeting, other than it was using online conversation!

The questions were about my previous experience, why I was looking for the task, just how I would certainly manage certain situations as well as my understanding of The Conversation Shop and also their services.

Amy was aiming to reveal my toughness and also weak points to determine whether I could meet the high assumptions that they establish. She wanted to know where I would need a little extra training and where I could bring brand-new abilities to the team.

Why I wanted the placement was also really essential naturally. Although much of our team is spread out throughout the UK, The Conversation Store is absolutely a close knit group with large ambitions. Each and every one people is an essential part of delivering the outcomes that we do for customers.

Demands, such as my inputting speed, were tested as well of course. Needing to transform several web site site visitors whilst providing client fulfillment indicates that you need to assume and type fast.

Amy likewise offered me the opportunity to ask any concerns that I had, and also she addressed them completely. I mored than happy as well as really hoping that I did well in my live chat meeting!

As you have actually possibly thought (by me composing this blog post) I did do well in my initial meeting for the real-time conversation task. I was invited to the next stage of the application process– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far but I was likewise very anxious! The good news is the telephone meeting was not as terrifying as I as soon as believed as well as it was much more laid-back than formal.

I got asked about my pastimes, what I such as to do in my leisure and a few inquiries regarding the Live Conversation Agent setting. I additionally had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that getting on with everyone as well as ending up being a part of The Conversation Shop household was a really vital aspect.

It was a satisfaction to speak on the phone to my prospective future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and I approved with wonderful pleasure, obviously. I was over the moon and also I still am!

Once I had accepted the deal I was emailed the agreements that required to be authorized electronically (just how trendy is that), my working hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hours and also he explained every little thing I needed to learn about the “Live Chat Agent” setting. I made certain to make lots of notes in my note pad as it is a lot to absorb.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and also other information I needed to understand about the training process consisting of exactly what would happen. John was a pleasure to talk to and also I felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a poor bout of illness, which implied I was unable to begin my training when set up. Luckily The Chat Store are a lot of remarkable individuals that are patiently waiting for me to be well enough once more. I have never ever understood such an understanding firm as well as I feel fortunate to be employed by them.

Just as I will quit my task search, I stumbled across The Chat Store. I’m excitedly waiting for healing and also beginning my training. With any luck I will be a totally fledged real-time conversation agent quickly … watch this space, my following blog post will tell you everything about my trip through the training process.