I had been searching for a job working from residence for some time and also will give up. Many ‘work from house’ tasks that you discover on the internet appear to be some kind of pyramid or ‘start your very own service’ scheme. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

Someday I chose to have another little appearance and also found The Conversation Shop. I saw the “Live Chat Agent” task on their careers page and, after reading the summary, a large wave of joy came by me. Not just did I fit their requirements to a tee (thorough learner with an inquisitive mind, strong capability to multi-task, high degrees of organisation freelance social media job and a typing speed above 80 words per min), it additionally seemed like a task that I would truly love to do!

I used straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was instead delighted as I had never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s website. I opened my internet browser, went to The Chat Shop homepage and also merely clicked the real-time chat tab. I had actually gotten to my interview.

After introducing myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, that was ready and also waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a little bit of a laid-back welcoming chat (which made me really feel secure). After that it was on to the main meeting. What was strange was the fact that the discussion was extremely similar to an in person interview, except it was using real-time chat!

The inquiries were about my previous experience, why I was obtaining the work, exactly how I would certainly manage particular scenarios and my understanding of The Conversation Shop and also their solutions.

Amy was wanting to expose my toughness and also weak points to establish whether I can fulfill the high assumptions that they set. She wanted to know where I would certainly require a little extra training and also where I might bring brand-new skills to the group.

Why I desired the position was additionally really essential certainly. Although much of our team is spread out across the UK, The Chat Shop is certainly a close weaved group with huge ambitions. Each one people is an essential part of supplying the outcomes that we provide for clients.

Needs, such as my typing rate, were evaluated also certainly. Having to transform numerous website visitors whilst providing consumer satisfaction indicates that you have to believe as well as type quickly.

Amy likewise gave me the possibility to ask any kind of questions that I had, and she addressed them extensively. I enjoyed and also wishing that I did well in my online chat meeting!

As you’ve possibly presumed (by me composing this blog post) I did succeed in my initial meeting for the live conversation task. I was invited to the following stage of the application procedure– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far however I was also extremely anxious! The good news is the telephone meeting was not as frightening as I when thought as well as it was extra casual than formal.

I got asked about my leisure activities, what I like to do in my spare time and a couple of inquiries concerning the Live Chat Agent placement. I likewise had some comments on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everybody and ending up being a part of The Conversation Shop family was a really vital factor.

It was a pleasure to talk on the phone to my prospective future managers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and I accepted with excellent satisfaction, obviously. I was over the moon and also I still am!

Once I had approved the offer I was emailed the agreements that required to be authorized digitally (exactly how trendy is that), my functioning hrs, what group I would remain in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs as well as he clarified every little thing I required to understand about the “Live Chat Representative” position. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) and also other details I needed to learn about the training process consisting of specifically what would certainly happen. John was a pleasure to talk with as well as I really felt comfy talking to him as he said he would be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a negative bout of disease, which indicated I was not able to start my training when set up. Fortunately The Chat Shop are a bunch of terrific people who are patiently waiting for me to be well enough again. I have never understood such a recognizing business and I really feel fortunate to be used by them.

Just as I was about to give up my job search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and also beginning my training. With any luck I shall be a totally fledged live conversation representative quickly … see this area, my following post will certainly inform you all about my trip via the training process.