I had been trying to find a work working from residence for a while as well as was about to give up. A lot of ‘function from house’ tasks that you find online appear to be some kind of pyramid or ‘start your own business’ plan. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Someday I chose to have another little look as well as stumbled upon The Conversation Store. I saw the “Live Conversation Representative” task on their professions page and, after reviewing the description, a big wave of joy came by me. Not just did I suit their requirements to a tee (thorough student with a curious mind, strong capability to multi-task, high levels of organisation freelance live chat agent jobs and also a typing speed over 80 words per min), it also felt like a task that I would truly love to do!

I used quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Conversation Interview’; following on from the first application concerns, this is the initial stage of the employment process.

I was instead delighted as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s web site. I opened my web browser, went to The Chat Store homepage as well as merely clicked the real-time chat tab. I had actually gotten to my interview.

After introducing myself to an agent that was taking care of conversation at the time, I was rapidly transferred to Amy, that prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves as well as had a bit of a casual inviting chat (which made me really feel at ease). Then it was on to the major interview. What was weird was the truth that the discussion was very similar to an in person interview, except it was through online conversation!

The questions had to do with my previous experience, why I was making an application for the task, exactly how I would certainly take care of certain circumstances as well as my knowledge of The Conversation Store and their services.

Amy was seeking to disclose my staminas and weak points to determine whether I might satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little extra training as well as where I could bring new abilities to the group.

Why I wanted the position was additionally extremely essential obviously. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close knit group with big ambitions. Every one of us is an important part of providing the results that we do for customers.

Needs, such as my typing rate, were checked also of course. Needing to transform several internet site visitors whilst providing consumer satisfaction suggests that you need to think and also type quickly.

Amy also gave me the possibility to ask any type of concerns that I had, as well as she answered them thoroughly. I enjoyed as well as really hoping that I succeeded in my live chat interview!

As you have actually probably guessed (by me creating this blog post) I did succeed in my initial meeting for the online conversation task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far yet I was also really nervous! The good news is the telephone interview was not as frightening as I once thought and also it was much more laid-back than official.

I got asked about my leisure activities, what I such as to do in my leisure and a few questions concerning the Live Conversation Representative position. I also had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my individuality. Joe stated that getting on with everybody as well as becoming a part of The Conversation Store family was a really essential aspect.

It was an enjoyment to talk on the phone to my prospective future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I accepted with terrific enjoyment, of course. I was over the moon as well as I still am!

Once I had actually approved the offer I was emailed the contracts that required to be authorized electronically (how amazing is that), my working hours, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hours as well as he discussed everything I needed to find out about the “Live Chat Agent” placement. I ensured to make great deals of notes in my notebook as it is a great deal to absorb.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) and also other details I required to learn about the training procedure including exactly what would take place. John was a satisfaction to speak with and I really felt comfy talking to him as he stated he would be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a bad spell of illness, which indicated I was incapable to start my training when prepared. Fortunately The Chat Shop are a number of fantastic people that are patiently waiting on me to be all right again. I have never ever recognized such an understanding business as well as I feel blessed to be utilized by them.

Equally as I will quit my task search, I came across The Chat Store. I’m eagerly awaiting recovering and beginning my training. Ideally I will be a fully fledged online conversation representative soon … view this room, my next post will certainly inform you all about my trip via the training process.