I had actually been seeking a task working from home for some time and also will surrender. Many ‘function from home’ work that you locate online appear to be some kind of pyramid or ‘start your own business’ plan. Paying a joining charge or acquiring their products for you to sell on? No thanks!

Someday I made a decision to have another little appearance and also found The Chat Shop. I saw the “Live Chat Representative” job on their occupations page and also, after checking out the summary, a huge wave of happiness came over me. Not only did I suit their requirements to a tee (precise student with an inquisitive mind, strong capacity to multi-task, high levels of organisation freelance jobs social media manager and a keying speed above 80 words per minute), it likewise appeared like a work that I would truly enjoy to do!

I used quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was instead delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s internet site. I opened my browser, went to The Conversation Store homepage and also merely clicked the live chat tab. I had reached my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was swiftly moved to Amy, who was ready as well as waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a little of a casual inviting chat (which made me really feel at ease). After that it was on to the main interview. What was unusual was the fact that the conversation was really comparable to an in person meeting, other than it was through real-time chat!

The questions were about my previous experience, why I was obtaining the task, exactly how I would certainly manage certain situations as well as my expertise of The Chat Shop and also their services.

Amy was wanting to reveal my toughness as well as weak points to establish whether I can fulfill the high expectations that they establish. She wanted to know where I would certainly need a little extra training as well as where I might bring new abilities to the group.

Why I desired the placement was also very crucial obviously. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit team with big passions. Every one people is an integral part of providing the results that we provide for customers.

Demands, such as my inputting rate, were tested as well of course. Needing to transform several internet site visitors whilst providing customer fulfillment means that you need to believe and also type quickly.

Amy additionally gave me the possibility to ask any kind of inquiries that I had, and also she addressed them completely. I enjoyed as well as really hoping that I did well in my live chat meeting!

As you have actually possibly thought (by me writing this post) I did succeed in my first interview for the real-time chat work. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far yet I was also very worried! The good news is the telephone meeting was not as frightening as I once assumed and also it was extra laid-back than formal.

I got inquired about my hobbies, what I such as to do in my extra time and a few concerns regarding the Live Conversation Representative placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe said that moving on with everybody and also ending up being a part of The Chat Store family was a really important variable.

It was a pleasure to speak on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and I accepted with fantastic enjoyment, obviously. I mored than the moon and also I still am!

When I had actually approved the deal I was emailed the agreements that required to be signed electronically (how trendy is that), my working hrs, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hours as well as he discussed everything I needed to know about the “Live Conversation Agent” position. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) as well as other information I required to learn about the training process including precisely what would certainly occur. John was a pleasure to talk with and I really felt comfy chatting to him as he said he would certainly be there for any inquiries I might have if I am ever before unsure or stuck.


I have had a poor bout of ill health, which indicated I was incapable to begin my training when organized. The Good News Is The Chat Store are a bunch of remarkable individuals that are patiently awaiting me to be all right once again. I have never ever known such a comprehending company as well as I really feel privileged to be utilized by them.

Equally as I will quit my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering and starting my training. With any luck I shall be a totally fledged real-time conversation agent quickly … enjoy this room, my next post will certainly tell you all about my journey through the training process.