I had been looking for a task functioning from house for a while and was about to surrender. Most ‘work from home’ work that you locate on the internet appear to be some type of pyramid or ‘begin your own business’ scheme. Paying a joining cost or getting their items for you to sell on? No thanks!

Someday I determined to have another little look as well as encountered The Conversation Store. I saw the “Live Chat Representative” job on their careers page as well as, after reading the description, a huge wave of joy came me. Not just did I fit their demands to a tee (careful learner with a curious mind, solid capacity to multi-task, high levels of organisation freelance job social media marketing and also an inputting speed over 80 words per minute), it likewise felt like a work that I would really enjoy to do!

I applied immediately! I patiently awaited a reply however, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s web site. I opened my web browser, went to The Conversation Shop homepage as well as simply clicked the online conversation tab. I had actually gotten to my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, that was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a laid-back inviting chat (which made me really feel secure). After that it was on to the primary meeting. What was strange was the reality that the conversation was really comparable to a face-to-face meeting, except it was through live conversation!

The concerns had to do with my previous experience, why I was looking for the task, exactly how I would certainly manage certain circumstances and my knowledge of The Chat Shop as well as their services.

Amy was wanting to disclose my strengths and weak points to establish whether I could fulfill the high assumptions that they set. She needed to know where I would certainly require a little additional training as well as where I could bring new skills to the group.

Why I wanted the position was likewise extremely essential certainly. Although much of our group is spread out across the UK, The Chat Shop is definitely a close knit team with large aspirations. Every one people is an essential part of providing the outcomes that we provide for clients.

Requirements, such as my typing rate, were tested also certainly. Needing to transform several web site site visitors whilst giving customer fulfillment suggests that you need to believe and also kind quick.

Amy likewise provided me the chance to ask any inquiries that I had, and she answered them extensively. I was happy and wishing that I succeeded in my live chat interview!

As you’ve possibly presumed (by me creating this blog post) I did succeed in my initial meeting for the online conversation work. I was welcomed to the following phase of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far but I was likewise extremely nervous! Thankfully the telephone meeting was not as frightening as I when believed as well as it was a lot more laid-back than formal.

I got inquired about my leisure activities, what I like to do in my spare time as well as a few inquiries regarding the Live Chat Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my character. Joe claimed that proceeding with everyone and also coming to be a part of The Conversation Store family members was a really crucial variable.

It was a pleasure to talk on the phone to my potential future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … as well as I approved with terrific satisfaction, of course. I mored than the moon as well as I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed digitally (just how trendy is that), my working hours, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hours and also he discussed everything I required to understand about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) as well as various other details I needed to understand about the training procedure including specifically what would certainly happen. John was an enjoyment to speak with as well as I really felt comfortable chatting to him as he said he would be there for any questions I may have if I am ever uncertain or stuck.


I have had a bad bout of disease, which implied I was incapable to start my training when prepared. Thankfully The Chat Store are a bunch of fantastic people who are patiently waiting for me to be all right again. I have actually never known such a comprehending company and I feel blessed to be utilized by them.

Equally as I will give up my task search, I stumbled across The Conversation Store. I’m excitedly awaiting healing and also beginning my training. Hopefully I will be a fully fledged online conversation representative soon … watch this area, my next post will tell you everything about my journey via the training process.