I had been seeking a work functioning from residence for a while and will surrender. A lot of ‘function from residence’ jobs that you discover on-line appear to be some form of pyramid or ‘start your very own company’ system. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I made a decision to have an additional little look and stumbled upon The Conversation Store. I saw the “Live Conversation Agent” work on their jobs page and, after reading the description, a large wave of joy came me. Not only did I fit their demands to a tee (careful student with an investigative mind, solid capability to multi-task, high levels of organisation e trade chat agent jobs from home and also an inputting rate above 80 words per min), it also appeared like a task that I would actually enjoy to do!

I used quickly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and provided me a ‘Live Chat Meeting’; following on from the initial application questions, this is the first stage of the employment process.

I was rather excited as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s site. I opened my browser, went to The Chat Shop homepage and also just clicked the online chat tab. I had gotten to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who was ready as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of a laid-back inviting conversation (that made me feel comfortable). After that it was on to the major meeting. What was odd was the fact that the discussion was very similar to an in person interview, other than it was using online chat!

The questions had to do with my previous experience, why I was looking for the work, how I ‘d take care of specific situations and my knowledge of The Conversation Shop and also their services.

Amy was seeking to expose my strengths and also weaknesses to figure out whether I could meet the high assumptions that they establish. She needed to know where I would require a little additional training and where I could bring new abilities to the group.

Why I wanted the setting was additionally really important naturally. Although much of our group is spread out across the UK, The Chat Store is definitely a close knit group with huge passions. Each and every one of us is an indispensable part of providing the results that we do for clients.

Demands, such as my keying speed, were checked as well naturally. Having to transform multiple web site site visitors whilst offering customer contentment means that you need to believe and also type fast.

Amy additionally gave me the chance to ask any type of questions that I had, as well as she addressed them completely. I enjoyed as well as hoping that I succeeded in my live conversation meeting!

As you’ve probably presumed (by me creating this article) I did succeed in my initial meeting for the online conversation job. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far but I was likewise really nervous! The good news is the telephone interview was not as frightening as I as soon as thought as well as it was more laid-back than formal.

I got inquired about my leisure activities, what I like to do in my extra time and a few questions concerning the Live Conversation Representative setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that getting on with everybody and coming to be a part of The Conversation Store family was a really crucial variable.

It was an enjoyment to speak on the phone to my prospective future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and also I approved with wonderful enjoyment, naturally. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be signed digitally (exactly how awesome is that), my working hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and he clarified whatever I required to learn about the “Live Chat Agent” position. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and also various other details I needed to know about the training procedure consisting of specifically what would occur. John was a pleasure to speak with as well as I really felt comfy chatting to him as he claimed he would certainly be there for any kind of questions I might have if I am ever uncertain or stuck.


I have had a poor bout of disease, which implied I was unable to start my training when arranged. Thankfully The Conversation Shop are a lot of terrific individuals who are patiently waiting on me to be well enough once again. I have actually never understood such a comprehending company as well as I really feel fortunate to be employed by them.

Equally as I will quit my work search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering and starting my training. Hopefully I will be a totally fledged online chat agent soon … enjoy this space, my next post will inform you everything about my journey via the training process.