I had been searching for a task working from residence for some time as well as was about to surrender. Many ‘work from home’ tasks that you discover on the internet seem to be some form of pyramid or ‘start your own company’ plan. Paying a signing up with charge or getting their items for you to sell on? No thanks!

One day I chose to have one more little look and also discovered The Conversation Shop. I saw the “Live Conversation Representative” job on their careers page and, after reading the description, a large wave of joy came me. Not only did I match their needs to a tee (precise learner with a curious mind, strong capacity to multi-task, high degrees of organisation drip chat job and also an inputting rate above 80 words per min), it also appeared like a job that I would actually enjoy to do!

I used instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Meeting’; adhering to on from the initial application concerns, this is the first stage of the employment process.

I was rather delighted as I had actually never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s website. I opened my internet browser, went to The Conversation Store homepage and also simply clicked the live conversation tab. I had arrived at my meeting.

After presenting myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of a laid-back inviting conversation (which made me really feel at ease). Then it was on to the primary interview. What was odd was the reality that the discussion was extremely comparable to an in person interview, other than it was by means of live chat!

The inquiries had to do with my previous experience, why I was applying for the job, how I ‘d take care of certain circumstances as well as my expertise of The Conversation Shop as well as their services.

Amy was wanting to expose my staminas as well as weak points to figure out whether I might meet the high expectations that they establish. She needed to know where I would require a little additional training and where I can bring new abilities to the team.

Why I wanted the position was likewise very vital naturally. Although much of our team is spread across the UK, The Conversation Shop is certainly a close knit group with big ambitions. Every one people is an integral part of delivering the outcomes that we provide for clients.

Requirements, such as my keying rate, were tested as well of course. Having to convert numerous site visitors whilst providing consumer complete satisfaction suggests that you have to believe and also type quick.

Amy also provided me the chance to ask any kind of inquiries that I had, and she answered them completely. I mored than happy and wishing that I did well in my live chat meeting!

As you have actually probably thought (by me writing this blog post) I did succeed in my preliminary interview for the online conversation job. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much however I was additionally very worried! The good news is the telephone interview was not as scary as I when thought and also it was more informal than official.

I obtained inquired about my pastimes, what I such as to do in my leisure and a few questions regarding the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the concerns that Joe asked were about my personality. Joe claimed that getting on with everyone as well as ending up being a part of The Conversation Store household was a very essential factor.

It was a pleasure to speak on the phone to my possible future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … as well as I approved with great enjoyment, of course. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that needed to be signed digitally (how great is that), my working hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hrs and also he discussed whatever I needed to understand about the “Live Chat Agent” position. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I required to learn about the training process including specifically what would take place. John was an enjoyment to talk to as well as I felt comfortable talking to him as he said he would certainly be there for any inquiries I might have if I am ever unclear or stuck.


I have had a bad round of disease, which implied I was incapable to start my training when set up. Luckily The Conversation Store are a number of fantastic individuals who are patiently waiting on me to be well enough again. I have actually never understood such an understanding company and also I feel privileged to be employed by them.

Just as I was about to give up my job search, I came across The Conversation Shop. I’m eagerly awaiting getting well and starting my training. With any luck I will be a completely fledged live conversation agent soon … watch this area, my next message will certainly tell you all about my trip with the training procedure.