I had actually been searching for a job working from house for a while and will give up. The majority of ‘function from home’ jobs that you locate on-line appear to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining cost or acquiring their products for you to sell on? No thanks!

One day I determined to have an additional little look and discovered The Conversation Shop. I saw the “Live Chat Representative” work on their jobs page as well as, after reviewing the description, a huge wave of happiness came me. Not just did I fit their demands to a tee (precise student with a curious mind, solid capacity to multi-task, high levels of organisation digitalmarketer social media job description and also a keying rate over 80 words per minute), it additionally appeared like a job that I would actually like to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me as well as used me a ‘Live Chat Meeting’; complying with on from the first application concerns, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s web site. I opened my internet browser, went to The Conversation Store homepage and also simply clicked the online conversation tab. I had actually reached my interview.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly moved to Amy, who was ready as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves and had a little bit of a casual welcoming chat (which made me feel comfortable). After that it was on to the major interview. What was weird was the reality that the conversation was very comparable to an in person interview, except it was through live conversation!

The questions were about my previous experience, why I was requesting the work, exactly how I ‘d handle particular circumstances as well as my expertise of The Conversation Store and also their solutions.

Amy was aiming to expose my strengths and also weaknesses to establish whether I could satisfy the high assumptions that they set. She needed to know where I would certainly need a little added training and also where I might bring new abilities to the team.

Why I wanted the placement was additionally really essential obviously. Although much of our group is spread across the UK, The Chat Store is absolutely a close knit group with big aspirations. Every one of us is an indispensable part of delivering the results that we provide for customers.

Requirements, such as my keying speed, were tested too obviously. Needing to transform numerous website visitors whilst providing customer complete satisfaction means that you need to assume and also kind fast.

Amy also provided me the chance to ask any questions that I had, as well as she answered them extensively. I mored than happy and also hoping that I succeeded in my live chat meeting!

As you’ve probably guessed (by me creating this blog post) I did do well in my initial meeting for the live chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far however I was likewise very worried! Thankfully the telephone meeting was not as frightening as I as soon as believed and it was more informal than official.

I got asked about my pastimes, what I like to do in my extra time and also a few concerns concerning the Live Chat Representative position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my character. Joe stated that moving on with everyone as well as ending up being a part of The Conversation Store family members was an extremely important aspect.

It was a satisfaction to speak on the phone to my potential future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I approved with terrific pleasure, obviously. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be signed electronically (just how awesome is that), my working hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hours and also he clarified whatever I required to find out about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) and various other details I required to understand about the training process including specifically what would certainly happen. John was an enjoyment to talk with and also I felt comfortable talking to him as he said he would certainly be there for any kind of queries I might have if I am ever uncertain or stuck.


I have had a negative bout of disease, which implied I was unable to begin my training when organized. Fortunately The Conversation Store are a lot of wonderful individuals who are patiently waiting on me to be all right again. I have never known such an understanding business and I feel fortunate to be employed by them.

Just as I was about to surrender my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for recovering and starting my training. Hopefully I shall be a fully fledged real-time chat representative quickly … enjoy this room, my following blog post will tell you everything about my trip through the training process.