I had been seeking a job working from house for a while as well as was about to surrender. Many ‘function from house’ jobs that you locate on-line appear to be some type of pyramid or ‘begin your own company’ plan. Paying a joining charge or acquiring their products for you to sell on? No many thanks!

One day I determined to have one more little look as well as encountered The Chat Shop. I saw the “Live Chat Representative” work on their professions page as well as, after reading the summary, a big wave of joy came over me. Not just did I match their demands to a tee (meticulous student with an investigative mind, solid ability to multi-task, high levels of organisation digital social media marketing jobs as well as an inputting rate above 80 words per min), it likewise seemed like a job that I would truly love to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Interview’; following on from the preliminary application concerns, this is the first stage of the employment procedure.

I was rather delighted as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s internet site. I opened my internet browser, went to The Chat Store homepage and also just clicked the real-time conversation tab. I had actually reached my interview.

After presenting myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, who prepared as well as waiting to begin my meeting.

My meeting began like any other: we presented ourselves as well as had a little of an informal welcoming conversation (which made me feel at ease). Then it was on to the major meeting. What was unusual was the reality that the discussion was very similar to a face-to-face meeting, except it was via online chat!

The concerns had to do with my previous experience, why I was obtaining the work, how I would certainly deal with particular scenarios as well as my knowledge of The Conversation Store as well as their services.

Amy was looking to disclose my staminas and also weaknesses to figure out whether I can meet the high expectations that they establish. She wished to know where I would certainly need a little added training and also where I can bring new skills to the group.

Why I desired the setting was additionally really important certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close weaved team with huge aspirations. Each one of us is an integral part of delivering the outcomes that we provide for customers.

Needs, such as my keying rate, were evaluated too certainly. Having to transform numerous website site visitors whilst giving customer satisfaction means that you have to assume and also type fast.

Amy also gave me the chance to ask any type of concerns that I had, as well as she addressed them extensively. I was happy as well as wishing that I did well in my live conversation meeting!

As you have actually probably guessed (by me creating this post) I did do well in my initial interview for the online conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally very worried! Fortunately the telephone interview was not as terrifying as I when believed and also it was more informal than formal.

I obtained asked about my leisure activities, what I like to do in my leisure as well as a couple of inquiries regarding the Live Chat Agent placement. I likewise had some comments on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the questions that Joe asked were about my personality. Joe said that moving on with everybody and becoming a part of The Conversation Store family members was a very essential variable.

It was a satisfaction to talk on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I accepted with terrific enjoyment, certainly. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that required to be signed electronically (exactly how trendy is that), my functioning hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs and he explained everything I needed to learn about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my note pad as it is a great deal to take in.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) and also various other details I needed to know about the training procedure consisting of exactly what would certainly occur. John was a satisfaction to talk with and I really felt comfy chatting to him as he said he would certainly be there for any queries I may have if I am ever unclear or stuck.


I have had a poor round of illness, which suggested I was unable to start my training when set up. Thankfully The Conversation Store are a number of wonderful people that are patiently waiting for me to be well enough again. I have actually never recognized such a comprehending firm as well as I feel privileged to be employed by them.

Equally as I was about to quit my task search, I came across The Conversation Store. I’m eagerly waiting for healing and also beginning my training. Ideally I will be a totally fledged live chat representative quickly … view this space, my following blog post will tell you everything about my journey through the training process.