I had been trying to find a job working from home for some time and also was about to surrender. Many ‘work from residence’ jobs that you locate on the internet seem to be some kind of pyramid or ‘begin your very own company’ plan. Paying a signing up with charge or acquiring their products for you to sell on? No many thanks!

One day I decided to have an additional little appearance and also found The Chat Shop. I saw the “Live Conversation Agent” job on their professions page and also, after reviewing the summary, a huge wave of happiness came by me. Not only did I suit their needs to a tee (careful student with an investigative mind, strong capability to multi-task, high levels of organisation different kinds of social media jobs and a typing rate above 80 words per min), it likewise appeared like a job that I would really like to do!

I used instantly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Store, emailed me and also supplied me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s site. I opened my internet browser, mosted likely to The Chat Store homepage and also merely clicked the real-time chat tab. I had gotten to my interview.

After introducing myself to an agent that was handling chat at the time, I was promptly moved to Amy, who was ready as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a bit of a laid-back welcoming conversation (which made me really feel at ease). After that it was on to the primary interview. What was unusual was the truth that the conversation was really similar to an in person interview, except it was using real-time chat!

The inquiries were about my previous experience, why I was requesting the work, how I ‘d deal with certain circumstances and my knowledge of The Conversation Store and also their solutions.

Amy was looking to disclose my staminas and also weaknesses to figure out whether I can satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little additional training as well as where I might bring brand-new abilities to the team.

Why I desired the position was likewise really important of course. Although much of our team is spread out across the UK, The Chat Store is definitely a close knit group with large passions. Every one of us is an integral part of delivering the outcomes that we provide for clients.

Needs, such as my keying rate, were tested too obviously. Needing to transform several web site site visitors whilst providing customer fulfillment implies that you need to assume and kind quickly.

Amy likewise provided me the chance to ask any kind of concerns that I had, as well as she addressed them extensively. I mored than happy and hoping that I succeeded in my online chat meeting!

As you have actually possibly thought (by me writing this blog post) I did do well in my initial meeting for the real-time chat job. I was invited to the next phase of the application process– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much however I was also really anxious! Fortunately the telephone interview was not as frightening as I as soon as assumed as well as it was a lot more casual than formal.

I got asked about my pastimes, what I such as to do in my extra time as well as a few questions concerning the Live Conversation Agent placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that moving on with everyone as well as becoming a part of The Chat Store family was a very vital element.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and I approved with great satisfaction, naturally. I mored than the moon and also I still am!

When I had approved the deal I was emailed the agreements that required to be authorized electronically (just how trendy is that), my functioning hrs, what team I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours and he explained whatever I required to learn about the “Live Chat Representative” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) and also other information I required to find out about the training process consisting of precisely what would certainly happen. John was an enjoyment to speak with and I really felt comfy talking to him as he claimed he would certainly be there for any kind of queries I may have if I am ever uncertain or stuck.


I have had a bad bout of illness, which implied I was not able to begin my training when prepared. Luckily The Chat Shop are a number of wonderful individuals that are patiently awaiting me to be well enough once again. I have actually never understood such an understanding company and also I really feel privileged to be employed by them.

Equally as I will surrender my work search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and also beginning my training. Hopefully I shall be a totally fledged live conversation agent soon … enjoy this area, my next message will tell you everything about my trip with the training procedure.